Legal Case Manager

Who We Are 

The Advocates are a growing personal injury law firm with branches across the United States. We are dedicated to representing victims of accidents with care and respect. Our team genuinely cares about and has empathy for the people who seek our help, and we are driven to get them the best results possible.  

The PNW branch is looking for a driven and client-focused Case Manager to be a part of our Spokane office. You would become a vital part of a close-knit group of attorneys, legal assistants, paralegals, and staff who all share a profound dedication to supporting our clients throughout their recovery journeys. 

Learn more about us at our website! https://www.advocateslaw.com/ 

Our Ideal Candidate 

We are looking for a Legal Case Manager to join our growing team. The position will have ownership over cases, reaching out to coordinate with clients, solving problems with insurance companies and medical providers, and organizing records. They will work hand-in-hand with an attorney to provide excellent service to people who have been hurt. 

A great fit would be someone who is extremely friendly and people-oriented, has a history of working hard for clients, appreciates the connection between details and client success, and is emotionally and intellectually sharp.  

Responsibilities

• Feel a sense of responsibility for the cases on your docket
• Communicate with clients throughout the course of their treatment
• Collaborate with team, including other assistants and attorneys to ensure top notch client representation
• Are driven to win and take pride in your work
• Provide exceptional customer service to both external and internal clients with a professional, courteous manner.
• Perform administrative duties such as gathering, recording, and filing documentation

Experience and Professional Background 

• Computer literacy (required)
• High School Diploma or GED (required)
• Associate's Degree (preferred)
• 1+ years Office Work experience (preferred)
• 1+ years of Personal Injury experience (preferred) 
• Spanish fluency (preferred)

 Skills

• Solving complex problems on the phone
• Persistent and dedicated in case management
• Able to develop strong rapport with clients and providers 
• Eager to learn complex tasks

Compensation & Benefits

• Base Pay: 23-26/hr.
• Health Coverage: Up to 100% employer-paid health, dental, and vision insurance (buy-up options available)
• Retirement: 401(k) plan with company matching
• Commuter Benefits: Choice of fully covered parking spot or Commuter/Metro Card program
• Wellness: Employee Assistance Program (EAP)