Legal Collections Supervisor

Description

1. Demonstrate alignment with the company's mission and core business values
2. Collaborate with key internal/external resources
3. Participate in ongoing self-development

Essential Functions

• Develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Manages vendor relationships with collection agencies and 3rd party attorneys to ensure performance, cost-effectiveness, and adherence to service-level agreements
• Collaborates with attorneys to initiate legal action, sign verifications and affidavits, and negotiate settlement agreements
• Represents Holt in legal proceedings, which may include testifying in arbitrations, depositions, or trial
• Tracks, monitors, and report on the progress of outsourced collections efforts
• Tracks and monitors accounts involved in bankruptcy proceedings, including filing proof of claim
• Conducts legal research to stay updated on debt collection laws, regulations, and industry best practices
• Collaborates with leadership team, in-house counsel, sales and other departments to resolve issues and make informed decisions
• Monitors intercompany accounts and work with other departments to clear open balances
• Identifies and forecasts bad debt and communicates information to management for review and collaborate throughout the collection process
• Provides support to collections by reviewing requests for credit releases as needed
• Prepares, reviews & files UCCs according to the requirements of the Uniform Commercial Code
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned

Knowledge, Skills, and Abilities

• Knowledge of accounting procedures, with an understanding of invoices, statements, account receivables, payables, and various forms of payment remittances
• Advanced proficiency in PC software and Microsoft 365 (ex. Excel, PowerPoint, Word, etc.)
• Must have strong analytical and organizational skills
• Must have excellent communication skills, both written and verbal
• Must be accountable and follow through on commitments and act with a clear sense of ownership
• Ability to build and strengthen relationships through positive interactions within Holt and with our customers and vendors
• Must be self-motivated with the ability to stay focused on achieving targets, whether working independently or partnering with colleagues
• Must possess the ability to work well in teams and with colleagues at all levels throughout the organization
• Must be capable of working in a fast-paced environment and have the ability to multi-task
• Ability to read, write, listen to and understand information and ideas presented through spoken words and sentences

Requirements

• Bachelor’s degree in finance, accounting or business and/or Paralegal certificate preferred
• Minimum five years of experience in commercial collections required
• Three or more years of experience in a leadership role
• Prior experience in legal collections and bankruptcy required
• Experience with Microsoft Dynamics 365, Power BI, GETPAID, Billtrust and/or Salesforce preferred

• This position may supervise a team consisting of administrative representatives. Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning and assigning work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Travel up to 10% may be required.

• This position involves extended periods in a stationary position; additionally, occasional standing, walking, and stooping
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
• Occasionally moves materials or equipment weighing up to 25 lbs.
• This role frequently communicates with others, must be able to exchange accurate information in these situations
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and copy machines

• This job is generally performed in a professional office environment.
• Frequently works at fast pace with unscheduled interruptions.