Legal Operations Manager

Personal Injury Operations Manager

Location: Draper, UT Job type: Full time-schedule: Monday to Friday Work setting: In-person (on-site in Draper; not remote)

This is an operations leadership role, not a case-handler role and not a receptionist role. You will own intake-to-resolution operations: staffing, systems, vendors, file quality, KPIs, and the client experience from first call through settlement or trial support for our partner firms.

The right person has already managed caseload flow in a personal injury firm, knows the difference between a clean file and a file that stalls at demand, and can hold a team accountable without creating chaos. You will work on-site in Draper and partner closely with attorneys, case managers, intake, and medical-records staff.

Responsibilities

• Design and run the full operations calendar: intake SLAs, records retrieval, treatment tracking, demand production, negotiation follow-up, and closing
  
• Manage, coach, and schedule case managers, intake specialists, records clerks, and support staff; hire and onboard as the docket grows
  
• Set and report weekly KPIs, including new sign-ups, time-to-records, time-to-demand, average days in stage, settlement cycle time, and client-response times
  
• Own case-management software (Filevine, Clio, Litify, SmartAdvocate, or similar): pipelines, templates, tasking, reporting, and data hygiene
  
• Coordinate medical providers, imaging, liens, Medicare/Medicaid issues, health-insurance subrogation, and third-party vendors
  
• Protect file quality so attorneys walk into negotiations and hearings with complete, organized, deadline-safe files
  
• Build client-communication standards that keep injured clients informed without flooding attorneys
  
• Partner with marketing and intake so leads convert cleanly and drop-off is measured
  
• Oversee Draper office operations: coverage, supplies, vendor contracts, and a professional client-facing environment
  
• Identify bottlenecks and fix them — process first, headcount second
  

Qualifications

• 53+ years in personal injury law-firm operations, case management leadership, or legal operations
  
• Plaintiff personal injury experience strongly preferred
  
• Proven experience supervising staff and owning a docket pipeline, not only handling your own files
  
• Working knowledge of Utah PI practice, including no-fault/PIP, UM/UIM, liability insurance, medical liens, and typical pre-litigation timelines
  
• Comfort with case-management platforms, document automation, and basic reporting in Excel or equivalent
  
• Clear written and spoken communication; calm under volume; high bar for follow-through
  
• Ability to work on-site in Draper during core business hours, with occasional flexibility for trial or large settlement pushes
  
• Bachelor’s degree preferred; equivalent firm leadership experience accepted
  

Preferred

• Prior operations leadership in a multi-attorney Utah or Intermountain PI firm
  
• Experience implementing or migrating a case-management system and training a team on it
  
• Familiarity with demand-writing workflows, treatment compliance programs, and litigation-support hand off
  
• Spanish language skills