Legal Operations Manager

Virtuoso is the leading global travel agency network specializing in luxury and experiential travel. This by-invitation-only organization comprises over 1,200 travel agency locations with more than 20,000 travel advisors in 58 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with 2,800 of the world's best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access. Annual sales of (U.S.) $35 billion make Virtuoso a powerhouse in the luxury travel industry. For more information, visit www.virtuoso.com.

The Legal Operations Manager runs the operating infrastructure of Virtuoso's legal function so that attorney time is focused on work requiring legal judgment. The role owns intake, triage, deadlines, templates, systems, and reporting; handles routine contract review within attorney-approved playbooks; administers corporate, intellectual property, and privacy compliance; and equips business teams to contract more effectively, all under the direction of the department's attorneys.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Intake, Reporting and Stakeholders

• Manage intake and triage, assigning every matter a discipline, risk rating, effort estimate, and support the legal owner.

• Track key performance indicators and volume trends, produce monthly reporting for leadership, and provide status updates that set clear expectations with internal clients.

• Contracts and Business Enablement

• Perform first-pass review of event, venue, and other standard agreements against playbooks, escalating exceptions to the responsible attorney.

• Gather business scope and requirements before commercial and technology negotiations, and lead planning sessions with requesting teams so matters reach attorneys ready to negotiate.

• Develop and deliver contracting and negotiation training for business teams, under attorney direction, to support self-service within approved playbooks.

• Administer NDA self-service, the template library, the contract repository, and signature routing.

• Corporate, IP and Privacy Administration

• Maintain corporate records and the entity compliance calendar, including minutes and resolution drafts, officer and director updates, registered agent coordination, and statutory filings.

• Maintain the trademark and domain docket with outside IP counsel, and manage seller of travel registrations and surety bonds.

• Issue and track legal holds, coordinate document collection, and manage logistics for subpoena and investigation responses under attorney direction.

• Under the Senior Counsel, Privacy, Technology & Data, manage the Technology team's creation of data flow maps and ensure copies are included in the official records of processing for compliance purposes, and administer privacy training.

• Outside Counsel, Technology and Change

• Manage outside counsel and legal vendor relationships, including engagement terms, alternative fee arrangements, invoice review, spend tracking, and performance measures.

• Evaluate and implement legal technology, including contract lifecycle management and AI tools, and lead change management for new legal policies and procedures.

Educational and Skills Requirements:

• Bachelor's degree or equivalent experience; paralegal certificate from an ABA approved program preferred
• 6 or more years in legal operations, or similar, or as a corporate or commercial paralegal, including in-house experience
• Entity management, corporate records, and contract workflow administration experience (Smartsheet, M365, or a CLM platform)
• Strong project management, data analysis, and stakeholder communication skills, with exceptional attention to detail and discretion
• International trademark docketing preferred
• Experience delivering training and leading change initiatives preferred
• Experience negotiating outside counsel fee arrangements and implementing legal technology preferred
• Experience working in technology environments with exposure to data flow mapping preferred
• Core Competencies - Innovation; Leadership; Marketplace Awareness; Analytical Skills; Collaboration; Self-Starter

Measures of Success:

• Every matter has a discipline, risk rating, effort estimate, and owner recorded at intake
• Zero missed entity, trademark, seller of travel, or DSAR deadlines
• Most routine event contracts close under the playbook without attorney drafting, and trained business teams handle a growing share of routine contracting
• Monthly reporting is delivered on schedule, and outside counsel spend is tracked against agreed fee arrangements

Travel Requirements:

• Travel rarely required (0-1 trips per year).
• Travel will be entirely domestic.

Type/Nature of Contacts:

• External: Outside counsel, registered agents, trademark counsel, contracting parties as directed, and legal technology vendors.
• Internal: Daily contact with department attorneys and regular contact with managers and business teams across all divisions and regions.

We offer a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) savings plan, and more. Virtuoso is an equal opportunity employer, dedicated to promoting a diverse workforce.

Pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location, experience, knowledge, skills, and abilities of the applicant.