Leisure Sales Manager

The Shelborne by Proper is an iconic Miami Beach landmark reimagined through the lens of Proper Hospitality. Set along the ocean in the heart of South Beach, our historic Art Deco property brings together thoughtful design, elevated hospitality, dynamic food and beverage, wellness, nightlife, and a distinctly Miami sense of energy. More than a hotel, The Shelborne is envisioned as a destination for both travelers and locals — honoring the character and history of the property while creating a modern luxury experience that feels deeply connected to the culture, rhythm, and spirit of Miami Beach.

Essential Job Duties and Responsibilities

• Oversee all leisure sales processes, ensuring that sales strategies are effectively implemented and revenue targets are met.

• Manage leisure sales programs, including customer packages, promotional offers, and loyalty programs.

• Develop and maintain relationships with leisure service providers to ensure the best offerings for customers. Stay up to date on changes to leisure sales regulations and market trends, ensuring alignment with industry standards.

• Lead a team of leisure sales professionals, setting performance goals, providing mentorship, and facilitating necessary training initiatives.

• Collaborate closely with Marketing and Operations teams to integrate leisure sales strategies with overall business objectives.

• Develop and maintain leisure sales policies and procedures, communicating updates to relevant stakeholders. Conduct regular evaluations of leisure sales processes to optimize performance and enhance customer satisfaction.

• Coordinate with IT teams to ensure leisure sales systems are technologically sound and user-friendly.

• Manage relationships with leisure sales-related vendors, negotiating contracts and overseeing service delivery to uphold quality standards.

Education and/or Experience

• Bachelor’s degree in business administration, Hospitality Management, or a related field

• 7+ years of experience in leisure sales and marketing leadership roles

• In-depth knowledge of leisure sales regulations, market trends, and industry best practices

• Proven track record in managing and leading high-performing sales teams

• Excellent communication and interpersonal skills • Strong analytical and problem-solving abilities

• Ability to thrive in a fast-paced, deadline-driven environment.

• Proficiency in Microsoft Excel and other relevant sales and marketing software

• Demonstrated ability to maintain confidentiality and handle sensitive information with discretion.

• Previous experience in the hospitality industry is highly preferred.

• Exhibits persistence, patience, creativity, and adaptability in achieving sales objectives.

Skills/Specialized Knowledge

• Strong work ethic and dedication

• Self-motivation • Clear communication skills

• Effective problem-solving and prioritization

• Organizational and people skills

• Proficiency in sales software

• Knowledge of regulatory compliance

• Strategic thinking

Suggested Licenses or Certifications

• Certified Hospitality Sales Professional (CHSP)

• Certified Meeting Professional (CMP)

• Certified Professional in Sales and Marketing (CPSM)

• Certified Event Planner (CEP)

Other Requirements

• Bilingual proficiency in English/Spanish preferred.

• Basic understanding of accounting roles and GAAP standards beneficial.

• Strong interpersonal skills for effective collaboration.

• Adaptability and flexibility in a dynamic industry.

• Familiarity with relevant technology and innovation in sales.

Physical Demands

• Ability to sit for extended periods of time.

• Frequent use of fingers, handling, feeling, talking, and hearing.

• Moderate standing, reaching, walking, stooping, and lifting.

• Sustains substantially recurring movement to fingers, hands, and wrists.

• Ability to lift and/or move up to 20 pounds.

Why Join Proper Hospitality

At Proper, we build experiences that move people — and that begins with the team behind them. As a best-in-class employer, we’re committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.

Everything we do is grounded in the belief that hospitality is more than a profession - it’s an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper).

We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.

Our Commitment: Building the Best Place to Work

Our Best Place to Work initiative is a living commitment — a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.

At Proper, joining the team means more than finding a job — it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.