Job Description
CCS is looking for a motivated technical professional to join our team as a Level 1 Deskside Support Technician! This person will be responsible for providing first/second level support for incoming help desk inquiries and desk-side support to end users in a large corporate environment. This person will be assisting staff with any technical issues and requests.
Salary: $36,000.00 - $42,000.00
What You'll Do:
- Handles all incoming calls to the help desk via phone, email & walk-in.
- First level in-person IT support.
- Provide resolution and assistance to Windows related problems.
- Provide resolution and assistance to standard supported applications: MS Office, Browser programs, Antivirus and other supported proprietary applications and systems.
- Mobile Device Management: ordering, first level issue handling, installations/upgrades, Intune.
- IT Purchase Requisitioning, Invoicing, pricing of accessories; PO tracking.
- Asset management: Maintain and constantly improve Asset data.
- Continuously monitor ITSM ticket queue.
- Assist with Local AV- i.e. help setup a speaker or help connect to the monitors in conference/training rooms, troubleshoot A/V – PC connectivity issues.
- Perform other job-related duties as assigned.
What You Bring:
- A+ certification.
- 1-2 years’ experience in hardware and software support.
- Industry recognized Help Desk Certification and/or help desk environment experience A PLUS.
- Excellent customer service skills.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Strong knowledge of Windows operating systems.
- Ability to troubleshoot hardware and software problems.
- Knowledgeable on software installations.
Numbers & Facts
| Location | Islandia, New York |
| Industry | Computer/IT Services |
| Salary | $36,000–$42,000 |
| Company Size | 100 to 499 employees |
| Year Founded | 1979 |
| Website | http://www.customtech.com/ |
Benefits
Paid Sick Days, 401K, Concierge Services, Employee Referral Program, Flexible Spending Accounts, Employee Events, Tuition Reimbursement
About Company
Right People, Right Results is not just our tag line - it is our obsession. It drives our behavior, our culture and our work. It's why technology leaders continue to trust Custom Computer Specialists with their most important asset - their reputation.
Since 1979, IT leaders with a commitment for leveraging technology to better serve their customers have partnered with Custom's Right People to deliver the Right Results. Our "Clients for Life" approach to the marketplace has enabled Custom to maintain extremely high client retention rates.
Skills
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