Level 1 IT Support Specialist

Precision Walls, Inc. is seeking a Level 1 IT Support Specialistto join our team in Cary, NC!

We are looking for a dependable, detail-oriented individual who enjoys troubleshooting technical issues, assisting employees, and keeping day-to-day IT operations running smoothly. In this role, you will serve as a primary point of contact for technical support, helping maintain computer equipment, software applications, printers, and other essential technology across the organization.

The ideal candidate is a proactive problem-solver with strong communication skills, a customer-service mindset, and the ability to manage multiple support requests in a fast-paced environment. This is a great opportunity for an entry- to mid-level IT professional looking to expand their technical experience while supporting a growing organization.

Location: Cary, NC
Schedule: Full-Time | On-Site (No Remote Work)

Essential Duties & Responsibilities:

• This is a “Position of Trust”: stays within “need to know” boundaries for self and others Treats all data as confidential business information. maintaing confidentiality at all times
• Maintains physical security and readiness of IT areas, assets
• Maintains a high degree of customer service and satisfaction, and professionalism
• Responds to all requests within time limits and manages customer expectations on time of delivery.
• Escalates to Level 2 when support matter exceeds capabilities or capacity
• Support users across multiple locations and time zones
• Manage onboarding/offboarding, device provisioning, and asset recovery
• Administer user accounts, permissions, passwords, and access changes as needed
• Assist with procurement for stated levels of hardware and license inventory
• Support business applications, vendor solutions, system upgrades, migrations, and IT projects
• Ensure security, compliance, documentation, continuous improvement, and technology adoption. Documents work performed; keeps records of fixes applied and time used per matter
• Level 1 support for PCs and peripherals – deploying new hardware
• Level 1 support for PCs and Peripherals – break fix troubleshoot/repair/replacement
• Level 1 support for PC applications – installation
• Level 1 support for install/troubleshoot/support desktop printers
• Level 1 support for general business applications (Office365, Windows OS, installation for ERP, Estimating, Design, other applications
• Adjunct support for specialized applications to supplement vendors (ERP, Estimating, AutoCAD)
• Maintain inventory and asset tracking of PC and network equipment
• Primary meeting equipment facilitator: meeting rooms, training rooms
• Makes minor hardware repairs (example: replacing RAM or power supply)
• Secondary for Kantech Access Control Software (door and keycards in Cary)
• Secondary support to maintain/troubleshoot/deploy phone systems
• Secondary support for LAN/WAN/WAP/Firewall/Switches
• Support all other IT as required; covers for Level 2 and Management as needed during peak times or team members’ leave
• Infrequent travel may be required
• Learns continuously to keep knowledge current and to enhance value
• Daily communication with team and management to keep everyone informed of issues, status and needs

Requirements/Experience:

• Minimum 2-year IT degree, or equivalent experience/training preferred
• 1-5 years preferred experience in a similar role preferred

Benefits:

• Paid Time Off (PTO)
• Retirement Plans
  • 401K Savings Plan
  • Employee Stock Ownership Plan (ESOP)
• Health Plan
• Dental Plan
• Vision Plan
• Flexible Expending Account for healthcare
• Long and Short Term Disability
• Life Insurance
• Advancement and growth opportunities
• Performance bonuses (Incentive program)

Employment with Precision Walls is contingent upon successful completion of a pre-employment background check and drug screening. Each situation is reviewed individually in accordance with company policy.

Why PWI?

At Precision Walls, Inc. our Company has a track record of hiring, developing, and promoting quality performers of excellent character. We offer our employees competitive wages, a fun TEAM working environment, career growth and advancement opportunities. Our Company invests in each employee to provide them with the resources to succeed, make a difference, and transform their careers. We do more than help build buildings, we help our employees build their own successful futures!

100% Employee Owned

As an employee-owned company, we are passionate and dedicated to working like owners and as a team to enhance the success of the company. We are proud to be able to share in the benefits of our success through our ESOP program.

Precision Walls is an Equal Employment Opportunity Employer. We welcome all qualified applicants to apply - regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Military Friendly Employer
We value the knowledge, skills and abilities you acquired in the military. Whether you are an active serve member transitioning or a military spouse, we want you to consider a rewarding career.