Job Summary We are seeking a knowledgeable IT Technician to join our team. As the IT Technician, you will be responsible for ensuring our computer systems, networks, and equipment are operating at peak performance. You will also handle all IT support requests and assist colleagues with their IT needs. Your role is vital to the smooth operation of our company and allowing us to reach our business goals. The ideal candidate has strong technical skills as well as excellent customer service and communication skills.
Responsibilities
Maintain computer hardware in working order
Set up employee workstations (computers, printers, routers, etc)
Install and configure software
Train colleagues in best practices in technology and how to use software and equipment
Assess security risks and ensure the security of networks and computer systems
Maintain optimized local network
Maintain the service desk ticket queue, ensuring tickets are accurately documented, prioritized appropriately, and addressed within established service level goals
Answer and respond to help desk phone calls in a professional and courteous manner, accurately documenting issues, setting client expectations, and ensuring requests are routed or resolved efficiently
Qualifications
A bachelor’s degree in Computer Science or a related field is preferred
Previous experience as an IT Technician or an IT Certification is preferred
Strong troubleshooting and analytical skills
Ability to work well as part of a team
Strong written and verbal communication skills
Understanding of data privacy and security
TeamLogic IT Richmond is committed to hiring and developing talented individuals based on qualifications, performance, and business needs.
Numbers & Facts
Location
Richmond, VA
Job Type
Full-time
Skills
Analysis Skillsunmatched
Best Practicesunmatched
Communication Skillsunmatched
Computer Maintenanceunmatched
Computer Networksunmatched
Computer Scienceunmatched
Computer Systemsunmatched
Computer Workstationsunmatched
Customer Support/Serviceunmatched
Documentationunmatched
Establish Prioritiesunmatched
Help Deskunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Information/Data Security (InfoSec)unmatched
Network Administration/Managementunmatched
Network Routersunmatched
Network Securityunmatched
Network System Hardwareunmatched
Presentation/Verbal Skillsunmatched
Printersunmatched
Privacy Controlsunmatched
Risk Analysisunmatched
Security Analysisunmatched
Set Goalsunmatched
Software Configuration Managementunmatched
Software Installationunmatched
Team Playerunmatched
Technical Supportunmatched
Telephone Skillsunmatched
Training/Teachingunmatched
Writing Skillsunmatched
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