Level 2 &3 Technician

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

Program Overview

MSX International’s Engineering Garage Services (EGS) program supports Hyundai Motor America (HMA) with vehicle repair, diagnostics, labor time studies, and engineering support. Based on-site at HMA headquarters in Fountain Valley, California, the program operates in a lab-grade shop environment with tools provided and an established weekday, first-shift schedule.

As part of the EGS team, the Level 2 & 3 Automotive Technicians perform hands-on repairs and maintenance, assists with labor time study execution and documentation, and prepares fleet, test, and prototype vehicles for engineering evaluations, media introductions, and special events. Working closely with engineers and fellow technicians, this role helps validate repair procedures, investigate vehicle concerns, and maintain accurate service records. The program emphasizes technical accuracy, safety, collaboration, and continuous improvement to support HMA’s product quality and vehicle readiness objectives. 

Position Summary                                                                                                                                                   Are you the technician everyone turns to when no one else can figure out the problem? Do you thrive on solving complex vehicle issues, mentoring fellow technicians, and making a real impact on customer satisfaction?

At MSX International, we're partnering with some of the world's most innovative automotive brands, and we're looking for a Master Diagnostic Specialist who can combine expert-level technical knowledge with exceptional problem-solving skills.

This isn't your typical technician role. You'll work directly with dealerships, engineering teams, and automotive leaders to tackle challenging diagnostic cases, identify trends, improve processes, and help shape the future of vehicle repair. All while earning an hourly wage - not flat-rate pay – and with tools and uniforms supplied. 

As a level 2 & 3 Automotive Technician, you'll:

• Diagnose and resolve the most challenging vehicle concerns and technical cases
• Serve as a trusted advisor to dealerships and technical support teams
• Analyze diagnostic sessions, vehicle data, and repair trends to identify root causes
• Coach and mentor technicians on advanced diagnostic strategies
• Work closely with engineering, field teams, and stakeholders to improve vehicle performance
• Drive continuous improvement initiatives that enhance customer satisfaction and repair efficiency
• Support the successful adoption of new technologies, processes, and diagnostic methodologies
• Translate technical findings into actionable solutions that deliver measurable results
• Verify published labor times are accurate and inclusive

Technical Expertise

• Advanced knowledge of vehicle diagnostics and diagnostic equipment
• Strong understanding of electrical systems, wiring diagrams, vehicle communication networks, and mechanical systems
• Experience with OBD scanners and manufacturer diagnostic software
• Ability to analyze diagnostic session files and vehicle data
• Knowledge of vehicle data systems and trend analysis

Desired Skills

• Strong root-cause analysis capabilities
• Excellent communication and stakeholder management skills
• Ability to collaborate with dealers, engineers, and leadership teams
• Experience with continuous improvement methodologies such as Six Sigma or Kaizen
• Data-driven approach to problem-solving and performance improvement 

Qualifications

Required Qualifications

• High School Diploma or equivalent required
• Automotive vocational training preferred
• ASE Certification preferred but not required
• 3-5+ years of dealership technician or bumper-to-bumper repair experience
• Strong Microsoft Office 365 skills
• DMS experience is a plus
• Valid driver's license with a clean driving record

Additional Information

Why MSX International?

• At MSX International, we're passionate about helping the automotive industry move forward. You'll have the opportunity to work with industry-leading brands, solve meaningful technical challenges, and grow your career alongside a global team of experts.
• If you're ready to take your diagnostic expertise to the next level and become a key player in driving automotive excellence, we want to hear from you.
• Apply Today and Put Your Diagnostic Skills to the Ultimate Test!
• MSX International is an Equal Opportunity Employer and values diversity in the workplace.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXI, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current hourly range is $28 to $36 based on current experience.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.