Level 2 Desktop Technician

Compucom Staffing
  • Manchester, NH
  • $19.50–$26 Per Hour
  • Instant Apply
9 days ago

Job Description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Level 2 Desktop Technician to join their team onsite in Manchester, NH and provide end-user support.
 
This role requires strong Windows desktop support experience, excellent customer service skills, and the ability to work independently with minimal oversight. The technician will act as the local "hands and feet” resource for IT implementations and ongoing support.

Duties and Responsibilities:
  • Provide Level 2 deskside and remote support for Windows-based systems
  • Diagnose and resolve hardware, software, and network-related issues via phone, email, and chat
  • Serve as the primary point of contact for IT vendors during system implementations
  • Assist with testing IT implementations, including network access, wireless connectivity, and telephony
  • Coordinate and manage relationships between IT vendors and local client support teams
 
Skills and Qualifications:
  • Minimum 3 to 5+ years of deskside PC support and customer service experience
  • Strong troubleshooting skills involving hardware, software, and network issues
  • Experience assisting with IT system implementations
  • Hands-on experience with:
    • Windows operating systems
    • Basic Mac support
    • Desktop and laptop imaging
    • Active Directory user and device support
    • ITSM/ticketing systems
    • MS Office 365 suite/MS teams


Wage Range:
The hourly rate for this position is between $19.50 - $26.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity: CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer.  We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses.  For more information, visit www.compucom.com.

Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

AI Usage: Please note, artificial intelligence (AI) may be used to screen and/or assess applicants for this position but will not be used to substantially replace human decision making regarding this position.

Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE. 

California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.  

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT.  AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY. 

Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

#INDCCStaffing


On-Camera Video Interview Notice:

Candidates selected?to?interview must?participate?in live, on-camera video interviews for identity verification and assessment purposes. Interviews?will?be recorded. Participation and consent to applicable recording requirements are?required?to continue in the hiring process.?Failure to?participate?in required on-camera interviews may result in removal from further consideration for employment.?

Numbers & Facts

LocationManchester, NH
Salary$19.50–$26 Per Hour

Skills

  • Accidental Death and Dismemberment (AD&D)unmatched
  • Apple Macsunmatched
  • Career Counselingunmatched
  • Cellular Telephoneunmatched
  • Customer Support/Serviceunmatched
  • Dental Insuranceunmatched
  • Desktop Administrationunmatched
  • Desktop PCunmatched
  • Disability Insuranceunmatched
  • Fortune 1000 Customersunmatched
  • Geographyunmatched
  • Health Insuranceunmatched
  • Help Deskunmatched
  • Identify Issuesunmatched
  • Information Technology & Information Systemsunmatched
  • Legalunmatched
  • Life Insuranceunmatched
  • Management of Information Systems/Technology (MIS)unmatched
  • Microsoft Active Directoryunmatched
  • Microsoft Windows Desktopunmatched
  • Microsoft Windows Operating Systemunmatched
  • Small Businessunmatched
  • State Laws and Regulationsunmatched
  • Supplier Relationship Management (SRM)unmatched
  • Technical Recruitingunmatched
  • Technical Supportunmatched
  • Vendor/Supplier Relationsunmatched
  • Vision Planunmatched

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