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Level 2 IT Support Engineer

Allierad LLC

  • Houston, TX
  • 30 days ago
  • Full-time
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Skills

  • Amazon Web Services (AWS)unmatched
  • Antivirusunmatched
  • Appleunmatched
  • Business Supportunmatched
  • CCNA - Cisco Certified Network Associateunmatched
  • Cisco Switchesunmatched
  • Cloud Computingunmatched
  • Communication Skillsunmatched
  • CompTIA A+unmatched
  • CompTIA Network+unmatched
  • Computer Workstationsunmatched
  • Continuous Improvementunmatched
  • Customer Experienceunmatched
  • Customer Relationsunmatched
  • Customer Support/Serviceunmatched
  • Data Recoveryunmatched
  • Desktop Hardwareunmatched
  • Desktop PCunmatched
  • Detail Orientedunmatched
  • Disaster Recoveryunmatched
  • Documentationunmatched
  • Endpoint Securityunmatched
  • English Languageunmatched
  • Establish Prioritiesunmatched
  • Firewall Administrationunmatched
  • Help Deskunmatched
  • Identify Issuesunmatched
  • Laptop Hardwareunmatched
  • MCITP - Microsoft Certified IT Professionalunmatched
  • Maintenance Servicesunmatched
  • Microsoft Active Directoryunmatched
  • Microsoft Product Familyunmatched
  • Microsoft Windows Azureunmatched
  • Microsoft Windows Desktopunmatched
  • Microsoft Windows Operating Systemunmatched
  • Microsoft Windows Serverunmatched
  • Network Administration/Managementunmatched
  • Network Supportunmatched
  • On Callunmatched
  • Organizational Skillsunmatched
  • Problem Solving Skillsunmatched
  • Security Infrastructureunmatched
  • Server Maintenanceunmatched
  • Server Supportunmatched
  • Technical Deliveryunmatched
  • Technical Researchunmatched
  • Technical Supportunmatched
  • VLAN (Virtual Local Area Network)unmatched
  • VPN (Virtual Private Network)unmatched
  • VoIP (Voice over IP)unmatched

Description

Benefits:
  • Paid time off + Holidays
  • 401(k) match
  • Oportunities for career advancement within a growing MSP
  • Professional Development Training
  • 401(k)
  • Employee discounts

One of Houston's leading Managed Service Providers (MSPs) is seeking a motivated, customer-focused Level 2 IT Support Engineer to join our growing team. We're looking for an IT professional who enjoys troubleshooting technical issues, delivering exceptional customer service, and expanding their technical knowledge in a fast-paced Managed Services environment.


As a Level 2 Engineer, you will provide advanced desktop, server, cloud, and network support to our clients while collaborating with senior engineers to resolve more complex technical issues.


What You'll Do


  • Deliver exceptional customer service and ensure every client interaction meets or exceeds expectations.
  • Accurately document ticket time, work performed, and technical findings.
  • Maintain clear and detailed documentation of client environments and support activities.
  • Install, configure, and troubleshoot VoIP telephone systems.
  • Deploy and support business continuity and disaster recovery solutions.
  • Administer and troubleshoot Microsoft 365 and Google Workspace environments.
  • Install, configure, and troubleshoot desktop and laptop hardware.
  • Support Windows Server environments, including Active Directory, file sharing, user administration, and basic server maintenance.
  • Troubleshoot workstation, network, cloud, and connectivity issues.
  • Escalate complex technical issues appropriately while maintaining ownership of the client experience.
  • Prioritize multiple service requests in a fast-paced environment.
  • Learn new technologies through research, training, and hands-on experience.
  • Communicate technical concepts clearly to non-technical users.
  • Collaborate with teammates, share knowledge, and contribute to continuous improvement.
  • Participate in the on-call rotation to provide after-hours support as scheduled.
Qualifications


Required Experience


  • 3–5 years of IT help desk or technical support experience, preferably in a Managed Service Provider (MSP) environment.
  • Experience supporting:
  • Windows desktop operating systems
  • Microsoft 365 and Google Workspace
  • Windows Server environments
  • Active Directory and Group Policy
  • Backup and disaster recovery solutions
  • VPN connectivity
  • Endpoint security and antivirus platforms
  • Working knowledge of:
  • Cisco switching
  • VLANs
  • Basic routing
  • Firewall administration
  • Exposure to Microsoft Azure and/or Amazon Web Services (AWS) is preferred.
Preferred Certifications


Candidates with one or more of the following certifications are encouraged to apply:


  • Microsoft Certified Professional (MCP)
  • Microsoft Certified IT Professional (MCITP)
  • Cisco CCNA
  • CompTIA A+
  • CompTIA Network+
  • Apple certifications
Equivalent certifications and relevant experience will also be considered.


What We're Looking For


  • Strong troubleshooting and problem-solving skills.
  • Excellent customer service and communication abilities.
  • Dependable, organized, and detail-oriented.
  • Ability to work independently while collaborating with a team.
  • Eagerness to learn new technologies and develop technical expertise.
  • Positive attitude with a commitment to delivering outstanding client service.
Additional Requirements
  • Ability to lift and move computer equipment weighing up to 50 pounds.
  • Reliable transportation.
  • Ability to commute to our Houston office.

  • Education
  • Bachelor's degree preferred.

  • Language
  • English (Required)

  • Schedule
  • Full-time (40+ hours per week)
  • Monday-Friday
  • 9-hour shift (8 work hours plus a 1-hour lunch)
  • Rotating on-call schedule, including occasional weekends
Work Location: In person (Houston, TX 77066)

Salary: commensurate with experience and qualifications

Numbers & Facts

LocationHouston, TX
Job TypeFull-time

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