Network Support Technician Level II Image Tech | Wixom, MI | Full-Time | We’re hiring an experienced Level 2 Network Support Technician to handle escalated desktop issues and manage multi-vendor network environments. If you’re self-motivated, take ownership of your work, and enjoy solving tough technical problems, we’d like to hear from you. What You’ll Do
Act as the top escalation point for desktop and end-user support (a major part of this role)
Configure and troubleshoot routers, switches, and firewalls from multiple brands (Cisco, Meraki, Ubiquiti, Fortinet, SonicWall, etc.)
Resolve complex network issues, including VLANs, VPNs, routing, DNS/DHCP
Manage your ticket queue and projects to completion on time
Apply security best practices and help keep users and systems protected
What You Need
[5+] years of IT support experience, including Level 2/3 work
Advanced networking skills across multiple hardware vendors
Strong Windows, Active Directory, and Microsoft 365 experience
Ability to work independently and manage time well
Nice to Have
Kaseya VSA or N-able N-Central experience
Cybersecurity knowledge (strong plus)
Network+, Security+, CCNA, or similar certifications
MSP experience
Benefits
Health, dental, and vision insurance
Paid time off
401(k) with match
Paid certifications and training
Company Provided Laptop and Cell Phone or Reimbursement
Car/Mileage Reimbursement
Apply today with your resume. Image Tech is an equal opportunity employer.