Level 2 System Engineer

We are hiring a Level 2 System Engineer to join a growing team in Tampa, FL for a full-time contract to hire position. This is an excellent opportunity for a technically driven IT professional who enjoys working across diverse client environments, solving complex infrastructure issues, and delivering exceptional customer support.

The ideal candidate will have strong experience supporting Microsoft environments, networking infrastructure, and cloud technologies in both onsite and remote settings.

Key Responsibilities

• Provide onsite and remote technical support to clients while delivering a high level of customer service
• Monitor, troubleshoot, and support client infrastructure including:
  • Servers
  • Workstations
  • Switches
  • Routers
  • Firewalls
  • Specialty network equipment
• Support Microsoft server environments (Server 2016+), both on-premises and cloud-based
• Administer Microsoft Azure / Entra hybrid environments
• Manage Microsoft 365 business applications and related integrations
• Handle support tickets from intake through resolution and closure
• Deliver support via onsite visits, remote access, phone, and online sessions
• Participate in IT projects as both a technical resource and project lead when needed
• Collaborate with internal team members to share knowledge and improve processes
• Assist with continuous improvement of products and service offerings
• Train end users on systems, applications, and network resources

Required Qualifications

• At least ONE Microsoft certification related to servers, infrastructure, or equivalent technologies OR an Associate’s degree (or higher)
• Hands-on experience with:
  • Microsoft Server 2016 or later
  • Active Directory
  • Microsoft Azure / Entra
  • Hybrid cloud environments
  • Microsoft 365
  • Windows 11 environments
  • Office 2021 or later
• Strong troubleshooting skills across workstations, servers, and networks
• Experience with firewalls, routers, switches, and network topology
• Solid understanding of IP networking concepts
• Ability to independently research and resolve technical issues
• Comfortable handling equipment and performing occasional physical setup tasks

Preferred Candidate Traits

• Calm and professional under pressure
• Strong communication and interpersonal skills
• Self-motivated with the ability to work independently
• Quick learner with a proactive mindset
• Creative problem solver and critical thinker
• Flexible with shifting priorities and occasional after-hours project work
• Interested in becoming highly knowledgeable about assigned client environments
• Reliable transportation and insurance required
• Willingness to travel within 50 miles of Tampa, FL

Benefits

• Simple IRA with company match
• Paid Time Off (PTO)
• Community Service Time Off
• Bonus and incentive opportunities
• Mileage reimbursement
• Health insurance subsidy