Level 2 Technician

Level 2 Onsite Technician

Linden, NJ

$70,000-$100,000

Our client is seeking a seasoned Level 2 Onsite Technician to support one of their key customer environments while also serving as a senior escalation point on the internal helpdesk. This role is ideal for a technician who thrives in both hands‑on onsite work and fast‑paced MSP support queues.

You’ll take ownership of escalated issues across servers, networking, cloud platforms, and security infrastructure. This is a client‑facing role requiring strong communication skills, technical depth, and the ability to work independently.

Key Responsibilities

• Serve as the primary escalation point for complex issues involving Windows Server, Active Directory, M365, DNS, GPOs, and Intune
• Manage and maintain server environments, including patching, backups, performance monitoring, and troubleshooting
• Configure and support firewalls, including rule creation, VPN setup, and security policy updates
• Troubleshoot and optimize LAN/WAN/VPN connectivity and network performance
• Support cloud services, identity management, and endpoint security across the client environment
• Provide onsite technical support for 2 weeks each month, including workstation setup, network troubleshooting, and infrastructure maintenance
• Work the internal helpdesk for the remaining 2 weeks, handling escalations and mentoring junior technicians
• Document solutions, update tickets thoroughly, and contribute to process improvements
• Maintain a high level of professionalism and customer service in all interactions

Required Experience & Skills

• 3–5 years of IT support experience (MSP background strongly preferred)
• Strong hands‑on experience with Microsoft 365, Azure AD, Intune, and Windows Server administration
• Proven experience with firewall configuration (SonicWall, Fortinet, or similar)
• Solid understanding of networking fundamentals: VLANs, routing, switching, DNS, DHCP, VPN
• Ability to diagnose and resolve complex issues independently
• Excellent communication and client‑facing skills
• Valid driver’s license and ability to commute to Rahway, NJ

Nice-to-Have

• Experience with backup systems (Datto, Veeam, etc.)
• Familiarity with RMM/PSA tools
• Industry certifications (CompTIA, Microsoft, Cisco) — certifications are fully paid for