Level 2 Technician - Managed IT Services - MSP

NerdsToGo
  • Chicago, Illinois
    30+ days ago

    Job Description

    Benefits:
    • 401(k)
    • Bonus based on performance
    • Dental insurance
    • Health insurance
    • Paid time off
    • Training & development
    • Vision insurance
    Job Summary
    NerdsToGo of Chicago Downtown is a growing managed IT services (MSP) provider supporting small and mid-sized businesses across Chicago. We are hiring a full-time Level 2 Technician to own escalated tickets, client on-site visits, and hands-on infrastructure work across multiple client environments. This is a hybrid help desk + field role for an experienced technician who works independently, communicates clearly with non-technical clients, and can mentor junior techs.

    Responsibilities
    • Serve as the escalation point for Level 1 tickets and own complex issues through resolution
    • Provide on-site support at client locations throughout the Chicago area (regular on-site visits; company vehicle provided)
    • Administer Microsoft 365, Entra ID/Azure AD, and Windows Server across multiple client networks
    • Configure and troubleshoot firewalls, switches, access points, VPNs, and Wi-Fi
    • Manage endpoints via RMM/MDM tools; handle imaging, deployments, and patching
    • Perform server maintenance, backup/disaster-recovery verification, and security hardening
    • Document client environments and resolutions in the PSA/ticketing system
    • Support client onboarding projects, hardware rollouts, and network buildouts
    • Mentor Level 1 technicians and contribute to runbooks and SOPs
    Requirements
    • 3+ years of hands-on IT support experience, including Tier 2 troubleshooting
    • MSP or multi-client environment experience strongly preferred (ConnectWise, Atera, NinjaOne, or similar RMM/PSA tools a plus)
    • Strong Microsoft 365 / Entra ID administration skills
    • Hands-on experience with business networking — firewalls, managed switches, VLANs, VPNs, and business-grade Wi-Fi — plus solid fundamentals (TCP/IP, DNS, DHCP)
    • Current, valid driver's license and the ability to travel to client sites as needed — required
    • Professional, patient communication with non-technical business clients
    • CompTIA A+/Network+/Security+ or Microsoft certifications a plus
    Pay & Schedule
    $27–$33 per hour based on experience. Full time, based in downtown Chicago with regular travel to client sites in the metro area (company vehicle provided).
    Compensation: $0.27 - $0.33 per hour




    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.

    Numbers & Facts

    LocationChicago, Illinois
    Websitehttps://www.nerdstogo.com/

    Skills

    • Administrative Skillsunmatched
    • Androidunmatched
    • Appleunmatched
    • Apple iPhoneunmatched
    • Communication Skillsunmatched
    • CompTIA A+unmatched
    • CompTIA Network+unmatched
    • CompTIA Security+unmatched
    • Computer Servicesunmatched
    • Customer Escalationsunmatched
    • Customer Support/Serviceunmatched
    • DHCP (Dynamic Host Configuration Protocol)unmatched
    • DNS (Domain Name System)unmatched
    • Dental Insuranceunmatched
    • Disaster Recoveryunmatched
    • Driver's Licenseunmatched
    • Firewall Administrationunmatched
    • Firewallsunmatched
    • Health Insuranceunmatched
    • Help Deskunmatched
    • Identify Issuesunmatched
    • Laptop PCunmatched
    • Management of Information Systems/Technology (MIS)unmatched
    • Manufacturing Data Managementunmatched
    • Mentoringunmatched
    • Microsoft Active Directoryunmatched
    • Microsoft Certificationsunmatched
    • Microsoft Product Familyunmatched
    • Microsoft Windows Azureunmatched
    • Microsoft Windows Serverunmatched
    • Network Switchingunmatched
    • On Site Supportunmatched
    • Onboardingunmatched
    • Problem Solving Skillsunmatched
    • Server Maintenanceunmatched
    • Smartphonesunmatched
    • Software Patchesunmatched
    • Standard Operating Procedures (SOP)unmatched
    • TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
    • Technical Supportunmatched
    • Training/Teachingunmatched
    • VLAN (Virtual Local Area Network)unmatched
    • VPN (Virtual Private Network)unmatched
    • Vision Planunmatched
    • Wi-Fiunmatched
    • Willing to Travelunmatched

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