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Level 3 IT Support Engineer

Allierad LLC

  • Houston, TX
  • 15 days ago
  • Full-time
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Skills

  • Accountingunmatched
  • Amazon Web Services (AWS)unmatched
  • Analysis Skillsunmatched
  • Antivirusunmatched
  • Appleunmatched
  • Business Supportunmatched
  • CCDA - Cisco Certified Design Associateunmatched
  • CCNA - Cisco Certified Network Associateunmatched
  • CCNP - Cisco Certified Network Professionalunmatched
  • Cloud Computingunmatched
  • Communication Skillsunmatched
  • CompTIA Network+unmatched
  • CompTIA Project+unmatched
  • Computer Storage Hardwareunmatched
  • Continuous Improvementunmatched
  • Customer Relationsunmatched
  • Customer Support/Serviceunmatched
  • Customer/Client Researchunmatched
  • Data Recoveryunmatched
  • Desktop Hardwareunmatched
  • Detail Orientedunmatched
  • Disaster Recoveryunmatched
  • Documentationunmatched
  • Endpoint Securityunmatched
  • English Languageunmatched
  • Establish Prioritiesunmatched
  • Firewall Administrationunmatched
  • Identify Issuesunmatched
  • Information Technology & Information Systemsunmatched
  • MCITP - Microsoft Certified IT Professionalunmatched
  • Maintenance Servicesunmatched
  • Mentoringunmatched
  • Microsoft Product Familyunmatched
  • Microsoft Windows Azureunmatched
  • Microsoft Windows Serverunmatched
  • Microsoft Windows System Administrationunmatched
  • Multitaskingunmatched
  • On Callunmatched
  • Organizational Skillsunmatched
  • Problem Solving Skillsunmatched
  • RAID Storageunmatched
  • Server Hardwareunmatched
  • Server Supportunmatched
  • Systems Administration/Managementunmatched
  • Team Playerunmatched
  • Technical Deliveryunmatched
  • Technical Supportunmatched
  • Testingunmatched
  • Training/Teachingunmatched
  • VLAN (Virtual Local Area Network)unmatched
  • VPN (Virtual Private Network)unmatched
  • VoIP (Voice over IP)unmatched

Description

Benefits:
  • Paid Time Off (PTO) + Holidays
  • Training & development
  • 401(k)
  • 401(k) matching
  • Employee discounts

One of Houston's leading Managed Service Providers (MSPs) is seeking an experienced, customer-focused Level 3 IT Support Engineer to join our growing team. We're looking for a motivated IT professional who enjoys solving complex technical challenges, delivering exceptional client service, and collaborating with a team dedicated to excellence.


As a Level 3 Engineer, you will serve as a senior technical resource, providing advanced support for client environments while mentoring teammates and taking ownership of issues through to resolution.


What You'll Do


  • Deliver outstanding customer service while ensuring every client interaction exceeds expectations.
  • Accurately document time entries daily, accounting for an 8-hour workday plus a 1-hour lunch.
  • Maintain thorough and up-to-date documentation of client networks and environments.
  • Install, configure, and troubleshoot VoIP telephone systems.
  • Respond to and complete Time & Materials (T&M) service requests.
  • Deploy and support business continuity and disaster recovery solutions.
  • Administer and troubleshoot Microsoft 365 and Google Workspace environments.
  • Install, configure, and troubleshoot desktop and server hardware, including storage, networking, and peripheral components.
  • Install, configure, and support Windows Server environments.
  • Diagnose and resolve advanced network, server, workstation, cloud, and security issues.
  • Take ownership of assigned projects and service requests through successful completion.
  • Prioritize multiple tasks while maintaining attention to detail in a fast-paced environment.
  • Research and learn new technologies independently.
  • Communicate technical concepts clearly to both technical and non-technical audiences.
  • Collaborate with teammates, share knowledge, and contribute to continuous improvement.
  • Participate in the on-call rotation to provide after-hours support as scheduled.
Qualifications


Required Experience


  • 5+ years of IT engineering or systems administration experience in a Managed Service Provider (MSP) environment.
  • 5+ years of experience with:
  • Switching, VLANs, routing, and firewall administration
  • Server hardware technologies, including RAID, storage, and server platforms
  • Backup and disaster recovery solutions
  • Corporate antivirus and endpoint security
  • VPN configuration and troubleshooting
  • Microsoft Azure and/or Amazon Web Services (AWS)
Preferred Certifications


Candidates with one or more of the following certifications are encouraged to apply:


  • Microsoft Certified Professional (MCP)
  • Microsoft Certified IT Professional (MCITP)
  • Cisco CCNA, CCDA, or CCNP
  • CompTIA Network+
  • CompTIA Project+
  • Apple certifications
Equivalent certifications and relevant experience will also be considered.


What We're Looking For


  • Strong troubleshooting and analytical skills.
  • Excellent communication and customer service abilities.
  • Dependable, organized, and accountable.
  • Ability to work independently while contributing to a collaborative team.
  • Consistent history of positive client feedback.
  • Commitment to high-quality work and professional growth.
Additional Requirements


  • Ability to lift and move computer equipment weighing up to 50 pounds.
  • Reliable transportation.
  • Ability to commute to our Houston office.
Education


  • Bachelor's degree preferred.
Additional Experience


  • Minimum of 4 years of customer service experience.
Language


  • English (Required)
Compensation


Salary: Commensurate with experience and qualifications



Schedule


  • Full-time
  • Monday-Friday
  • 9-hour shift (8 work hours plus a 1-hour lunch)
  • Rotating on-call schedule, including occasional weekends
Work Location: In person (Houston, TX 77066)

Numbers & Facts

LocationHouston, TX
Job TypeFull-time

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