Level I Technician

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You must log in to apply for jobs. UNTIL FILLED POSTING DATE: 09/01/2026 CLOSE DATE: VACANCY NUMBER: 00001906 LOCATION: Technology POSITION: Level I Technician JOB QUALIFICATIONS:

Education/Certification:

• High School diploma, GED or Associate's degree

Special Knowledge/Skills:

• Basic knowledge of computer hardware and software applications

• Basic knowledge of computer operating systems (Windows & Mac)

• Ability to detect and resolve problems

• Ability to learn to fix hardware as reported in work orders.

• Ability to lift, unpack, set up and put into service new or repurposed hardware.

• Excellent organizational, communication, and interpersonal skills

JOB DESCRIPTION:

Provides technical support for all district staff to assist and resolve problems relating to network, computer- and communications-related services. Responsible for technology problem evaluation and the resolution of technology-related work orders. Works directly in support of the Network Administrator.

DUTIES AND RESPONSIBILITIES:

• Assist with end users to resolve problems with hardware and software
• Work cooperatively with technicians, help desk/secretary and end users to detect and resolve hardware problems
• Communicate with technology department staff and work as a team
• Process technology-related work orders
• Make evaluations and recommendations on repairs
• Receive and process work orders. Close work orders with a description of the resolution of the problem.
• Diligently report any inventory changes to campus and technology department secretary
• Comply with policies established by federal and state law, State Board of Education rule, and local board policy

REQUIRED EXPERIENCE:

• One year work experience in technical support position
• Networking experience preferred

OTHER INFORMATION: PUBLIC NOTICE OF INTENT TO COMPLY WITH THE LAW: The Alamo Heights Independent School District does not discriminate on the basis of sex, race, color, national origin, age, handicap, health, or religion in the educational programs and activities, (including admission and employment) that it operates with intent to comply with Title IX of the 1972 Educational Amendment to the Civil Rights Act of 1964. Human Resources will not accept any documents that are sent through the mail. Please do not send duplicate copies of your documents or original transcripts to the Human Resources Department. All applicants must submit an on-line application. Paper applications will not be accepted. Please submit your application by selecting the link at the bottom of this page and following the on screen instructions. SALARY:

Starting at $19.15 per hour

DAYS: 235