The Rep. will dispatch service workers to install, service, and repair powered conveyor systems and other facility equipment for our customers by performing the following duties.
- Reviews work orders from departments or complaints from customers and records type and scope of service to be performed.
- Determines and schedules orders according to urgency.
- Receives check in calls from service technicians by telephone, or in person.
- Informs technicians of type and location of work to be performed and dispatches technicians to jobsite.
- Accurate recording of repairs, installation, removal of equipment and tech notes required on each job.
- Professionally communicates to both the customer and client to ensure job completed timely.
- Other duties as assigned.
What you need:
- High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
- Requires excellent communications and customer services skills.
- Must be detail oriented.
- Basic knowledge of Microsoft Office.
- The ability to learn relevant work order management software.
Preferred Skills:
- Prior Customer Service experience and/or Service Dispatch experience.