L&I Health Services Analysis Program Manager

L&I Health Services Analysis Program Manager

Salary

$104,772.00 - $146,784.00 Annually

Location

Thurston County - Tumwater, WA

Job Type

Full Time - Permanent

Job Number

EMS 26-02

Department

Dept. of Labor & Industries

Division

Insurance Services - Health Services Analysis

Opening Date

05/08/2026

Closing Date

5/25/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

Description

Our Mission: Keep Washington Safe and Working!

Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability

The salary offer will be based on the candidate's job-related skills, experience and training. The target pay range of consideration for this exempt position is typically $82,344- $146,784 annually. The full band pay range is $104,772- $146,784 annually.

Why work at L&I

The Department of Labor & Industries (L&I) is a diverse state agency dedicated to the safety, health, and security of Washingtons workers. We help employers meet safety and health standards and inspect workplaces when alerted to hazards. As administrators of the states workers compensation system, we are similar to a large insurance company providing medical and limited wage-replacement coverage to workers who suffer job-related injuries and illness. Our rules and enforcement programs help ensure workers are paid what they are owed, that children and teens work hours are limited, and that consumers are protected from unsound business practices.

Insurance Services is the largest division within the agency and administers one of the premier workers' compensation organizations in the nation serving over 3.8 million employees working for 260,000 employers.

Health Services Analysis (HSA) is responsible for L&I's health care provider network (RCW 51.36.010). This includes the implementation and management of standards for qualification and performance of providers who treat injured workers, as well as enrolling qualified providers in a statewide workers' compensation medical provider network. This includes credentialing providers, monitoring health care provider quality and performance, managing medical and spending through fee schedules and payment policies, paying medical bills, supporting providers through a call center and through outreach activities, managing language access services to ensure workers can effectively communicate with health care and vocational providers, and increasing providers' use of occupational health best practices.

Take a look at this brief video and learn more about why L&I is an employer of choice.

Work-life balance is a priority at L&I. We support a hybrid work model and offer flexible work schedules which may include 4/10's, 9/80's or 5/8's. You will need to attend in-person activities, meetings or events as needed for business purposes. This position can be located in any of our L&I service locations statewide. The successful incumbent must reside in Washington, Idaho or Oregon. Employees will be responsible for travel and expense from their resistance to their assigned office.

We offer great benefits which include paid leave, tuition imbursement, infants at work, generous retirement package and much more. Select on the "Benefits" tab to learn more.

Job Highlights

The HSA Program Manager's focus is to reduce disability and help injured workers heal and return to work by ensuring delivery of effective health care treatment and access to quality providers. The Program Manager is responsible for maintaining efficient oversight of medical payments, treatment and quality of services and medical providers.

The Program Manager is responsible for controlling medical cost growth. By overseeing timely and accurate payment of medical bills totally approximately $600 million per year. The program establishes and maintains medical fee schedules that are fair and competitive to ensure providers are willing to treat injured workers and workers have timely and equitable access to necessary medical services.

Duties

The Program Manager leads a program of roughly 125 employees through:

• Developing an overall vision and strategic measures to ensure access to medical care and provider adoption of occupational health best practices.
• Working with IT and contracted vendors to ensure that HSA technology platforms effectively support system users and can produce data to assess program as well as provider performance.
• Overseeing contracted research and pilots to develop and test emerging best practices that span the full period of worker recovery.
• Financial and operational integrity of Medical Aid Fund payments and medical bill payment systems.
• Managing timely and accurate bill payment and Provider Hotline responses to inquiries.

Qualifications

Required:

• 5 years of experience with senior leadership in program and/or operational management which includes responsibility for fiscal, project and personnel management.
• 2 years of experience managing multi-million-dollar budgets, including budget decisions involving allocation of people and contract resources to achieve strategic plan goals, business area objectives and track performance measures.

LEADERSHIP SKILLS

• Demonstrated ability to develop, lead, and mentor professional staff. Demonstrated ability to make resource (people, contract, budget) decisions to achieve strategic plan goals, business area objectives, and track performance.

COMMUNICATION SKILLS

• Ability to write reports, business correspondence, and procedures. Ability to effectively present information and respond to questions from leadership, employees, clients, customers, legislators, and the general public. Demonstrated ability in presenting to large audiences, facilitating meetings, and engaging in interpersonal interactions.

EQUITY COMPETENCIES

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

EDUCATION

• 6 years equivalent experience in lieu of a degree.
• Master's degree in public administration, law, business administration, health care administration, or closely related field.

Desired:

• Health care purchasing, health insurance, workers' compensation medical benefit management, or comparable experience. Work in Washington State is a plus.
• Demonstrated ability to develop, lead, and mentor professional staff.
• Experience in applying principles of provider network management - credentialing, policy development, payment, provider support, quality assurance.
• Experience working within healthcare systems and provider organizations
• Experience or knowledge with medical coding compliance and provider review and potential regulatory actions
• Current experience and expertise in health care cost analysis, health care management, provider reimbursement, cost containment, medical payment, contracting, and utilization review or quality assurance.
• Expertise in quantitative analysis, basic research methods, performance measurement, and program evaluation. Understanding and appreciation for the role of internal and external audit programs in identifying and reducing financial risk.
• Experience managing a complex organization and operating environment (unionized workforce a plus).
• Experience managing performance-based contracts and developing collaborative relationships with external partners.

Supplemental Information

Complete the online application and attach the following documents. Your application may be considered incomplete if you do not include the following:

• A cover letter describing your experience, skills and contributions you will bring to this role.
• A current resume detailing applicable experience and education.

Do not attach or place any medical information in the application, resume, or cover letter. If you do, we must reject your application to safeguard others from receiving your confidential information.

Learn more about our hiring process on L&I's website.

If you need an accommodation for the application or hiring process, please email or call us at 360-902-5700. TTY users should first call 711 to access the Washington Relay Service.

L&I is an equal opportunity employer and doesn't discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, pregnancy, national origin, genetics, disability, age or veteran status.

Background Check Notice

Prior to placement in a position at L&I, a background check, including criminal history record will be conducted. The results might not disqualify candidates. L&I understands some situations may require further explanation. In these situations, candidates will have the opportunity to talk with the L&I Assistant Director of the Office of Human Resources.

Other information

• If you are asked to travel, you must have a valid unrestricted drivers license and have insurance if driving a privately owned vehicle on state business.
• Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
• L&I complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.

Veterans Preference

Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers and Date of Birth. For further information, contact L&I's Talent team.

For more Information

If you have any questions regarding this job posting, program, or the agency, please contact Sally Elliott, Talent and Belonging Manager.

To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts.

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

01

How did you learn of this employment opportunity?

• WorkSource Center or Website (WorkSourceWA.com)
• L&I Talent Management Consultant
• L&I Employee
• Professional/Personal Network
• Monster
• College/University Website/Career Fair
• LinkedIn
• Facebook
• Verg
• Craigslist
• Indeed
• Twitter
• Job Fair (Military)
• Career Fair
• EHS Careers
• American Industrial Hygiene Association (AIHA)
• Radio Advertisement
• Newspaper/Magazine
• L&I Website
• Other

02

If you indicated "Other" please specify where you heard about this position.

03

Will you now or in the future require sponsorship for an immigration-related employment benefit?

• Yes
• No

04

PLEASE READ THE BELOW AND TYPE YOUR INITIALS IN RESPONSE TO ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THESE STATEMENTS.

• I will NOT attach or place any medical information within the application, resume, or cover letter. If I do, I understand that it will be rejected and I may be provided an opportunity to apply again without including my confidential health information, while the posting is still open and applications are being accepted.
• I will not share my medical information with hiring managers or interview panels.

05

Please explain the experience you have that qualifies you for this role.

06

This position is expected to be in the office periodically. Are you willing and able to comply with this expectation?

• Yes
• No

Required Question

Employer State of Washington

Address View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504

Website http://www.careers.wa.gov