Liability Claims Coordinator (Internal Compliance)

Minimum Qualifications

High school diploma or GED. Five years of claims experience in bodily injury and property damage to include claims reserving, settlement negotiations and investigations are required. Must possess or have possessed a Florida Adjusters license and a Driver license.

Recruitment Notes

Miami-Dade County is seeking a Liability Claims Coordinator in the Risk Management Division of the Internal Compliance Department. This position supervises administrative and technical staff and is responsible for ensuring the fair, timely, and equitable resolution of bodily injury, property damage, and civil rights claims filed against Miami-Dade County. The incumbent reviews and audits claim files for accuracy, completeness of documentation, and proper coding within the claims management system. Responsibilities include reviewing and approving settlements, expense payments, claim denials, and contractor referrals within delegated authority; participating in and conducting claims committee meetings; evaluating settlement recommendations; and providing guidance regarding claim resolution strategies. The position responds to escalated claimant and attorney inquiries, addresses disputes, and coordinates activities related to claim intake, mail processing, and correspondence distribution. The position oversees complex liability claims matters, including total loss vehicle claims and high-value settlements, and works closely with County departments, legal counsel, insurance representatives, contractors, and external stakeholders to facilitate claims administration and resolution. Additional responsibilities include supervising, training, and evaluating claims staff; conducting performance appraisals; administering corrective and disciplinary actions; and ensuring compliance with policies established, procedures, Administrative Orders, and applicable regulations. The role entails preparing reports, monitoring workloads, maintaining related records, and performing special projects and other duties as assigned.