Liability Claims Manager

At Safety National, we don’t just offer jobs – we build careers with purpose! Since 1942, we’ve been an industry leader, valuing integrity, teamwork, and stability while providing competitive rewards, top-tier benefits, career growth opportunities, and flexible work options that promote balance. With tuition reimbursement, wellness perks, and a strong community impact, we invest in your success—both personally and professionally. Ready to grow with us? Apply today!

Follow this link to view all of our available careers and apply: https://www.safetynational.com/careers-page/

This opportunity is in the Claims department

Our Claims Department oversees both high-exposure workers’ compensation and liability claims. As an unbundled carrier, we work actively with third-party administrators (TPAs) and self-administered accounts to assist in guiding claims to a successful resolution. As an excess carrier, the catastrophic claims we handle keep our group challenged, but the uniqueness provides plenty of growth opportunities.

Role Description:

Are you an experienced liability claims professional who thrives on navigating complex claims, developing effective resolution strategies, and building strong relationships? As a Liability Claims Manager at Safety National, you will play a critical role in overseeing high-exposure liability claims, providing strategic direction, and ensuring exceptional claims outcomes for our clients and business partners.

In this role, you will leverage your technical expertise, analytical abilities, and sound judgment to manage a portfolio of complex liability claims involving excess and large deductible insurance programs. You will collaborate closely with third-party administrators, defense counsel, policyholders, brokers, and internal business partners to evaluate exposures, develop proactive claims strategies, and achieve timely, cost-effective resolutions.

Your responsibilities will include:

• Oversee a portfolio of complex, high-exposure liability claims, including general liability, automobile liability, and other casualty-related exposures.
• Evaluate coverage, liability, damages, and potential exposures to develop and execute effective claims management strategies.
• Provide oversight and direction to third-party administrators and defense counsel to ensure claims are investigated, evaluated, reserved, and resolved appropriately.
• Analyze claim developments, litigation strategies, settlement opportunities, and potential financial impacts to protect the company's interests.
• Establish, evaluate, and maintain appropriate claim reserves based on exposure assessments and emerging developments.
• Participate in settlement negotiations, mediations, and claim reviews to facilitate favorable outcomes.
• Collaborate with internal underwriting, actuarial, legal, and other business partners to communicate claim trends, emerging risks, and significant developments.
• Build and maintain strong relationships with policyholders, brokers, TPAs, and other stakeholders through responsive communication and consultative claims management.
• Monitor TPA performance, adherence to claims handling guidelines, and compliance with applicable regulations and company standards.
• Identify opportunities to improve claims processes, enhance operational efficiency, and strengthen overall claims outcomes.
• Provide technical guidance, coaching, and expertise to claims professionals and other stakeholders as needed.
• Prepare and present comprehensive claim evaluations, exposure analyses, and recommendations to senior claims leadership.
• Your ability to balance technical claims expertise with relationship management and strategic decision-making will be essential to your success.
• You will have the opportunity to make a meaningful impact while working with experienced professionals who value collaboration, accountability, and continuous improvement.

Qualifications:

Education:

Equivalent professional experience in commercial liability claims management will be considered.

Required Qualifications:

• 7 or more years of experience handling complex commercial liability claims, including high-exposure or litigated claims.
• Demonstrated knowledge of general liability, automobile liability, and commercial casualty insurance coverage.
• Experience evaluating liability, damages, coverage issues, and litigation exposure to develop effective claims strategies.
• Strong understanding of claims investigation, reserving practices, litigation management, and settlement negotiations.
• Experience collaborating with third-party administrators, defense counsel, policyholders, and other claims stakeholders.
• Ability to independently manage complex claims, prioritize competing demands, and make sound decisions involving significant financial exposures.
• Strong analytical, problem-solving, negotiation, and critical-thinking skills.
• Excellent written and verbal communication skills, with the ability to communicate complex claim matters to technical and nontechnical audiences.
• Proficiency with claims management systems, Microsoft Office applications, and related reporting tools.
• Demonstrated ability to build effective professional relationships and collaborate across departments.
• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future.
• This position allows for a hybrid work schedule which includes a minimum of 3 days per week in our St. Louis Corporate Office, located at 1832 Schuetz Rd. Saint Louis, MO
• This position is based in our St. Louis, MO home office and allows for remote work with periodic home office visits.
•  All employees are required to submit work from home requests and follow our Work From Home policy, which will be provided to all candidates selected to interview.

Preferred Qualifications:

• A bachelor's degree in Business Administration, Risk Management, Insurance, Finance, or a related field 
• Experience managing excess liability, large deductible, or other complex commercial casualty insurance claims.
• Experience handling catastrophic losses, severe bodily injury claims, complex coverage disputes, or high-value litigation.
• Knowledge of multi-jurisdictional claims handling requirements, insurance regulations, and litigation practices.
• Experience providing oversight of third-party administrators and evaluating claims handling performance.
• Experience with claim audits, large-loss reviews, and the development of claims management best practices.
• Professional insurance designations such as Associate in Claims (AIC), Chartered Property Casualty Underwriter (CPCU), or Senior Claim Law Associate (SCLA).
• Experience working collaboratively with underwriting, actuarial, and legal teams to assess emerging claim trends and financial exposures.
• Previous experience mentoring claims professionals or providing technical claims guidance.

Protect the confidentiality, integrity and availability of information and technology assets against unauthorized disclosure, destruction and/or alteration, in accordance with Safety National policies, standards, and procedures.

Safety National is a leading specialty insurance and reinsurance provider. Our culture is built upon relationships, which allow us to demonstrate our expertise gained through our rich 80-year history. As a wholly-owned subsidiary of Tokio Marine, Inc., we appreciate the benefits and support provided by our affiliation with one of the top 10 insurance companies in the world.

Total Rewards That Put Employees First

In our vision to be First with Co-Workers, compensation that includes base salary, holiday bonus, and incentive awards is only a small portion of the comprehensive total rewards package we offer. Our total rewards approach recognizes and rewards the time, talents, efforts, and results of our valued employees. Highlights of our exceptional benefits include generous health, dental, and vision coverage, health savings accounts, a 401(k)-retirement savings match and an annual profit sharing contribution. We proudly offer family forming benefits for adoption, fertility, and surrogacy, generous paid time off and paid holidays, paid parental and caregiver leave, a hybrid work environment, and company-paid life insurance and disability. To support employees in their career journeys, we provide professional growth and development opportunities in addition to employee recognition and well-being programs. Apply today to learn more.

Safety National is committed to fair, transparent pay and we strive to provide competitive, market-based compensation. In our vision to be First with Co-Workers, compensation is only one piece of the comprehensive total rewards package we offer. The target base salary range for this position is $88,000 to $113,500. Compensation for the successful candidate will consider the candidate’s particular combination of knowledge, skills, competencies, experience and geographic location.

#LI-Hybrid