Licensed Bilingual Customer Service Representative

At Alsop & Associates Insurance Agency in Rancho Cucamonga, we believe that insurance is about more than just policiesit is about the people behind them. We are looking for a warm, capable, and bilingual Customer Service Representative to join our local office family. We pride ourselves on creating an environment where every client feels welcomed, supported, and valued. You will play a key role in making sure our community members have the coverage they need to sleep soundly at night. If you love helping others, speak fluent Spanish, and enjoy a collaborative workplace where your voice matters, you will fit right in here. We are not just looking for someone to process forms; we are looking for a friendly face and a helping hand for our clients. Every day brings a new chance to make someones life a little easier, and we would love to have you helping us build those lasting connections right here in the heart of our office.

Salary Range: $40000.00 - $60000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Paid Time Off (PTO)

Responsibilities

Act as the primary point of contact for our policyholders, answering questions and providing guidance on their coverage.

Use your bilingual skills to ensure every client, regardless of their primary language, feels heard and understood.

Review existing policies to identify gaps in coverage and suggest meaningful adjustments to better protect our clients.

Process policy changes, billing inquiries, and claim reporting with accuracy and urgency.

Document client interactions clearly in our management system to maintain organized and up-to-date records.

Collaborate with our sales team to provide a seamless transition from onboarding to long-term service.

Active Property & Casualty Insurance License for the state of California.

Fluent proficiency in both English and Spanish, both spoken and written.

At least two years of experience in customer support or insurance services.

Strong command of standard office software and agency management systems.

High attention to detail when managing policy documentation.

Demonstrated history of resolving customer concerns with patience and clarity.