Licensed Customer Service Representative

Job Overview
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position.

Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have. If you are looking for the chance to learn new skills and grow your career, this is the role for you.

Benefits

• Starting hourly pay $17 - $25 depending on licensing and experience
• Paid time off (two weeks personal/vacation)
• Stipend towards health insurance
• Valuable experience

Requirements

• Property & Casualty license and/or Life and Health license required.
• Bilingual English/Spanish and/or English/ Mandarin or Cantonese.
• Recent experience with Farmers or State Farm preferred.
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Follow through and exceed current and prospective client expectations.
• Excellent Spelling and Grammar skills.
• Problem-Solving Capabilities.
• Previous work experience in sales, marketing, promotions or telemarketing.

Responsibilities

• Provide customers with additional information about new products and services.
• Process customer policy change requests.
• Take premium payments from customers.
• Ask each customer for referrals and explain our referral program.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.
• Thoroughly understand and follow all underwriting, rating and compliance requirements.
• Provide exceptional customer service.
• Provides on-going support to insurance clients as needed.

Why Join Us
At our insurance agency, we believe in empowering individuals to reach their maximum potential. We are committed to fostering a supportive environment where you can develop the skills and expertise needed for a successful insurance career, while providing opportunities for growth, advancement, and professional fulfillment.