Licensed Insurance Customer Service Expert

At Tom's Insurance & Financial Services Inc, we believe that insurance is about more than just policiesit is about providing peace of mind to our neighbors near Parker, Colorado. We are a family-oriented business that values long-term relationships over quick transactions.

When you join our team, you are not just an employee; you are a partner in our mission to protect the dreams and futures of our local community.

We pride ourselves on creating an inviting space where our staff feels supported, heard, and genuinely appreciated. As a Licensed Insurance Customer Service Expert, you will be the friendly voice and steady hand our clients rely on when life takes unexpected turns. You will have the space to build real rapport with the people we serve, ensuring they feel confident and secure in their coverage choices.

If you are someone who finds fulfillment in helping others and thrives in a close-knit, supportive environment, we would love to welcome you to our office.

Salary Range: $50000.00 - $65000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Health Insurance

Dental Insurance

Retirement Plan

Paid Time Off (PTO)

Career Growth Opportunities

Responsibilities

• Act as the primary point of contact for our existing clients, answering questions with clarity and genuine care.
• Review and analyze existing policies to identify gaps in coverage and proactively suggest improvements.
• Manage policy renewals, billing inquiries, and claims assistance with meticulous attention to detail.
• Document all client interactions accurately to ensure seamless service continuity for the whole office.
• Collaborate with our sales team to ensure our clients feel supported at every stage of their financial journey.
• Contribute to a welcoming office atmosphere where client satisfaction is always the main priority.

• Active Property & Casualty Insurance License in Colorado.
• Minimum of two years of direct customer support experience in an insurance setting.
• Strong command of insurance policy terminology and coverage types.
• High level of proficiency with agency management software and digital documentation.
• A natural ability to remain calm and helpful when resolving complex inquiries.
• Experience with life insurance products is considered a significant asset.