Licensed Personal Lines Insurance CSR

Job Title: Licensed Personal Lines Insurance CSR
Client Name: Serpe Insurance Agency
Position Type: Full Time
Work Location: 2538 N Lincoln Ave, Chicago, IL 60614
Work Mode: 100% Onsite
Shift Hours: 9:00 AM to 5:00 PM

Job Summary
We are seeking a Personal Lines Insurance Customer Service Representative to support clients with auto, home, renters, and other personal lines insurance policies. This role focuses on providing excellent customer service, processing policy changes, and assisting with renewals and claims inquiries.

Key Responsibilities
Assist clients with policy questions, endorsements, renewals, and billing.
Process policy changes and issue certificates and other policy documents.
Communicate with insurance carriers and their representatives.
Maintain accurate client records and provide prompt, professional customer service.

Required Qualifications
Active Illinois Property & Casualty License or Personal Lines License.
Previous experience in the insurance industry.
Strong customer service and communication skills.

Preferred Qualifications
Experience using the AMS Client Management System.