Job Description
Licensing Operations- Licensing knowledge across company products and tools
- Support customers through their transition to Sovereign Critical Infrastructure (SCI).
- Serve as a front line support for customer licensing issues encountered during migration.
- Troubleshoot and resolve customer licensing issues related to product configuration, licensing, and deployment.
- Analyze technical information to identify licensing issues and determine appropriate resolution path.
- Coordinate with TAC and other technical teams when issues require specialized product expertise.
- Own customer Licensing issues through triage, resolution, and closure.
- Identify recurring issues and recommend improvements to the migration and customer experience.
Numbers & Facts
| Location | San Jose, CA |
| Salary | $45–$50 Per Hour |
Skills
Customer Experienceunmatched
Customer Support/Serviceunmatched
Identify Issuesunmatched
Licensingunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Technical Analysisunmatched
Testingunmatched
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