Licensing Regional Manager

Title: Licensing Regional Manager

State Role Title: Prog Admin Manager II

Hiring Range: Up to $90,000

Pay Band: 5

Agency: Dept Behavioral Health/Develop

Location: Central Office

Agency Website: www.dbhds.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Department of Behavioral Health and Developmental Services' (DBHDS) Office of Licensing is seeking a highly effective professional to manage, motivate, and cultivate an effective team in support and service delivery of licensing services in Region 5 (Eastern Region: Virginia Beach, Norfolk, Chesapeake, Portsmouth, Hampton, Newport News, Western Tidewater, Eastern Shore & the Middle Peninsula). Reporting to the Associate Director of Licensing, this position will supervise a team of Licensing Specialist in the defined geographic regions. This position is responsible for the oversight of licensing specialist caseloads, reviewing and conducting investigations, and coordinating Office of Licensing activities with other divisions within DBHDS and stakeholders. Further, this position will coordinate DOJ activities and supporting provider development activities, as well as conducts quality checks to ensure uniform interpretation and application of regulations by licensing specialists. In addition, this position develops training to ensure gaps are closed and appropriate resources are available to staff to ensure consistency. To meet the duties and demands of the position, and to navigate traveling within the region, it's recommended that the candidate reside in or live close to the assigned region(s). A valid, unrestricted driver's license and an acceptable driving record in accordance with the Commonwealth's Driver Safety Program are required.

Additional responsibilities include:

• The use of independent judgment in determining compliance to applicable regulations.
• Recommending licensing actions.
• Advising and consulting with providers on how to comply with applicable regulations.
• Developing and implementing systemic corrective actions to areas found not in compliance.
• Ensuring coordination, where applicable, with other teams such as Specialized Investigation Unit, Incident Management Unit, and other offices such as the Community Integration Team, Office of Integrated Health, Office of Substance Use Disorders, Office of Human Rights and Department of Social Services (APS and CPS) as needed.

Minimum Qualifications

• Experience in clinical, administrative, management and quality assurance, and performance improvement functions.
• Experience in writing, reviewing, and monitoring corrective action plans.
• Ability to manage the administrative and operational aspects of the Licensing program, establishing standards and approving policy changes.
• Ability to effectively apply Licensing programmatic knowledge and analytical methods to better meet the responsibility for immediate service delivery and continued maintenance of programs.
• Strong leadership and management skills, including demonstrated ability to motivate and develop staff and cultivate teamwork.
• Strong organizational and time management skills to coordinate statewide programs and facilitate multiple projects, in addition to providing direct supervision in an individual and team setting.
• Strong decision-making skills and the ability to utilize critical thinking skills.
• Effective communication skills, both verbally and in writing, to communicate with management, community resources and staff to discuss recommendations or provide advice on complex studies.
• Proven ability to establish strong partnerships through collaboration, serving as an effective liaison between field and central office staff.

Additional Considerations

• Experience in interpreting licensing regulations.
• Experience in developmental disabilities, substance use disorders, and mental illness services.
• Knowledge and experience working in the Connect data system.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

For consideration, interested applicants must apply by completing the online application and/or submit a resume. However, emailed, faxed, and hand-delivered applications and/or resumes will not be accepted. Applications must be submitted by 11:55 p.m., on the listed closing date. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act.

DBHDS welcomes all applicants authorized to work in the U.S. For more information on how to seek this authorization, please refer to Working in the United States or contact the U.S. Citizenship and Immigration Services office directly.

For any technical assistance with the jobs.virginia.gov website, please contact applicantinquiry@dhrm.virginia.gov.

Contact Information

Name: ShaKiera Miles

Phone: N/A

Email: shakiera.miles@dbhds.virginia.gov - Inquiries Only/No Submissions, to include resumes.

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.