Licensing Specialist

Licensing Specialist
Job Number: 26-04438

 
Find your next opportunity in the Financial Services Industry. ECLARO is looking for a Licensing Specialist for our client in White Plains, NY.
 
ECLARO's client is one of the largest mutual life insurance companies and provides long-term care insurance, mutual funds and retirement-plan services across the US.  If you’re up to the challenge, then take a chance at this rewarding opportunity!
 
Position Overview:

• The Securities Licensing Operations Specialist supports the end-to-end licensing process for Life/Health and Securities candidates by coordinating licensing activities, responding to field inquiries, managing examination registrations, and maintaining licensing records and reporting.
• The role serves as a primary operational resource for candidates, field managers, Service, and Home Office partners, helping ensure candidates progress efficiently through the licensing process.
• This role supports the administration of the Securities Industry Essentials (SIE) program and the initiation of all subsequent securities licensing examinations.
• The position plays a critical role in ensuring candidates move efficiently through the licensing process while supporting compliance with company licensing requirements and regulatory timelines.
• The role also provides operational support for licensing incentive and mandate programs by maintaining accurate licensing information, responding to field inquiries, and ensuring timely processing of licensing activities.
• Timely onboarding of new agents.
• Efficient progression through the securities licensing process.
• Accurate administration of securities licensing requirements.
• Support of licensing incentive and mandate programs.
• Responsive service to candidates, field managers, Service, and Home Office partners.
• Accurate reporting and maintenance of licensing records.
• Reduction of operational delays and licensing-related processing issues.
• The position supports a high-volume operational environment, managing approximately 150–200 inquiries per day while coordinating multiple licensing activities across various systems and stakeholders.
• The work requires strong organizational skills, exceptional attention to detail, the ability to manage competing priorities, and excellent customer service skills while ensuring compliance with Client regulations and company licensing requirements.

• Provide day-to-day operational support for Life/Health and Securities licensing activities.
• Respond to a high volume of inquiries from candidates, agents, Service, Field Managers, and Home Office partners regarding licensing requirements, exam windows, study materials, bonus credit confirmations, Prometric scheduling, Client processes, and general licensing questions.
• Manage the end-to-end Securities Industry Essentials (SIE) licensing process, including support for first-time candidates and retakers.
• Initiate registrations for Series 6, Series 7, Series 63, and Series 66 examinations, including retake registrations.
• Monitor candidate progress through the licensing pipeline and coordinate actions needed to maintain licensing timelines.
• Maintain and reconcile licensing records across multiple systems, including Client reports, STC Study Progress, licensing dashboards, and internal tracking tools.
• Support reporting requests and provide accurate licensing information to business partners and field leadership.
• Assist in identifying and resolving licensing issues to minimize delays in candidate progression.
• Maintain process documentation and support continuous improvement initiatives related to licensing operations.
• Prepare, organize and enroll agents into Licensing materials
• Answer questions on licensing by email
• Send out communications on upcoming licensing classes
• Manage licensing calendar and send out follow-up emails to participants
• Create schedules for upcoming licensing
• Send out reminders/next steps on exam results

• Strong customer support and customer service experience required, with the ability to professionally manage a high volume of inbound and outbound phone calls.
• Excellent phone etiquette, clear verbal communication skills, active listening abilities, and a customer-focused demeanor are essential for success in this role.

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

 
If interested, you may contact:
Matt Orozco
matt.orozco@eclaro.com
Matt Orozco | LinkedIn
 
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.