Licensing Systems Support Specialist - Internal Applicants Only

Title: Licensing Systems Support Specialist - Internal Applicants Only

State Role Title: Prog Admin Specialist I

Hiring Range: $55,000 - $60,000

Pay Band: 4

Agency: Dept of Prof & Occup Reg

Location: DPOR Main Office

Agency Website: www.dpor.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

This position:
1) serves as a resource to others in solving complex problems by working closely with key agency personnel to manage the resolution of licensing application system defects, implement changes, and develop operational processes
2) performs a wide variety of duties that require in-depth knowledge of the agency's current (EAGLES) and future licensing systems
3) provides operational support to board staff and other users, including the processing of entity merges, education changes, and license record changes
4) utilizes knowledge of the agency’s licensing system to evaluate defects and change requests
5) assists in testing system changes to ensure the system is working as expected and meets agency needs
6) assists in training board staff
7) assists with efforts to modernize the agency's licensing system(s)

Minimum Qualifications

Working knowledge of DPOR's current licensing system (EAGLES)
Working knowledge of Board Regulations, application requirements, and business processes
Ability to analyze issues, request system changes, test solutions, and resolve problems
Ability to accurately record data and licensing changes in an automated licensing system
Good computer and software skills including the use of Microsoft Office
Good written and verbal communication skills
Ability to work with board staff and other customers and to provide support and training, where needed
Ability to work independently and as a team member
Ability to prioritize work and deliver timely, accurate, and quality work products

Additional Considerations

Demonstrated computer and software skills, including the use of Microsoft Office

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

CONFIRMATION: You will be provided with a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

LAYOFF POLICY: If you have been affected by DHRM Policy 1.3 Layoff, and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit a copy of the card by attaching it to your submitted application, or you may send it to personnel@dpor.virginia.gov, or via fax to (833) 654-4240, before the job posting closes.

ALTERNATIVE HIRING PROCESS: In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

ELECTRONIC APPLICATIONS OR RESUMES ONLY: DPOR does not accept mailed, emailed, faxed, or hand-delivered applications or resumes.

BACKGROUND INVESTIGATIONS: Final candidates are subject to a background investigation. The investigation may include local agency checks, criminal record checks, driving record checks, employment verification, verification of education, and other checks requested by the hiring authority related to the position. Please be advised that if the information gathered does not coincide with the information listed on your application, your application will no longer be considered for the position.

LICENSES: Applicants must disclose any current professional or occupational registration, certification, and license(s) held by DPOR. Applicants with an active license issued by the Department of Professional and Occupational Regulation (DPOR) may be required to place their license in an inactive status while employed with the agency. Additional information may be provided by the Human Resources Office.

As a certified V3 organization, the Department of Professional & Occupational Regulation (DPOR) honors the Commonwealth’s veterans hiring preference. AmeriCorps, Peace Corps, and other National Service Alumni are also encouraged to apply.

DPOR is an Equal Opportunity Employer

Contact Information

Name: Human Resources

Phone: 804-367-8500

Email: hr@dpor.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022, and February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.