Responsibilities

• Coordinate lien cases from initial referral through treatment and account resolution.
• Build and maintain positive relationships with patients, attorneys, paralegals, and law office staff.
• Prepare, track, and organize lien agreements, intake paperwork, medical records requests, and other case documents.
• Schedule patient appointments, coordinate follow-up care, and help patients stay on track with treatment.
• Communicate case updates and respond promptly to patient and attorney office inquiries.
• Work with our clinical, front desk, and billing teams to keep documentation and case information accurate and current.
• Track outstanding lien accounts and coordinate with billing and attorney offices regarding case status and payment.
• Develop relationships with local attorney offices through outreach, office visits, and consistent follow-up to generate new patient referrals.
• Identify ways to improve workflows, the patient experience, and referral growth.
• Handle confidential patient and case information with professionalism and discretion.

What We’re Looking For

• Strong communication skills and a natural ability to connect with people.
• Excellent organization, attention to detail, and follow-through.
• A proactive mindset and the ability to manage multiple priorities.
• Confidence using computers, electronic records, spreadsheets, email, and scheduling systems.
• Professionalism when working with patients, legal offices, and medical staff.
• Comfort making introductions, visiting attorney offices, and building referral relationships.
• A willingness to learn and take ownership of the role.

To Apply