Sugar Bowl Resort is seeking a Lift Operator, Training Supervisor to lead the training, coaching, and development of our Lift Operations team while helping ensure the smooth, safe operation of our lifts. This role steps into the Lift Operator and Ticket Checker roles as needed, works outside in all weather conditions, and involves constant guest and staff interaction - so strong communication, teaching ability, and problem-solving are essential. The ideal candidate takes safety seriously while still having fun on the job.
Why Sugar Bowl?
Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to "sunny California" since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts alike.
Who You Are:
- Energetic, friendly, and outgoing, with strong customer service skills
- Patient, clear communicator who enjoys teaching, coaching, and giving constructive feedback
- Thrives in a sometimes high-stress, fast-paced environment
- Holds courtesy and safety as top priorities
- A self-starter who determines what needs to be done without being told
- Skis or snowboards at an intermediate level
- Open to learning new skills and supporting other departments as needed; a versatile, team-first mindset
What You'll do:
- Plans, schedules, and leads training for new and returning Lift Operators, including orientation, on-lift instruction, and refresher sessions
- Trains and evaluates Lift Operators on safe lift operations, emergency procedures, and guest interaction, and documents each person's training progress
- Provides ongoing coaching and feedback, and reports safety or performance concerns to the Lift Operations Manager
- Sets up lifts in the morning and assists with powering down at night
- Shovels the work area and runs the snowblower as needed (training provided and required)
- Operates a snowmobile to transport staff and supplies as needed; must complete Sugar Bowl's snowmobile safety training and certification prior to operating independently
- Coordinates and schedules timely breaks for Lift Operators
- Keeps assigned area clean and organized, including inside the top and bottom lift shacks, and well stocked with necessary supplies
- Steps into the Lift Operator role and performs its duties as needed
- Implements and enforces the Under 55" program while maintaining a smooth flow through the lift maze area, and educates guests and employees about the program
- Checks tickets as needed, and ensures Lift Logs are completed and turned in daily
- Checks top and bottom ramp conditions throughout the day, and assists with ramp rebuilds at night
- Provides excellent customer service to all guests and employees at all times
- Cross-train and lend a hand in other departments as needed, building a broader understanding of resort operations.
- Take advantage of opportunities to learn new skills across the resort, supporting a well-rounded, team-first approach to the guest experience.
Physical Requirements:
- Stands, walks, and works outdoors for extended periods in all weather conditions
- Shovels and clears snow from work areas, sometimes for extended periods in cold, wet conditions
- Frequently lifts, carries, and moves equipment weighing up to 50 pounds
- Skis or snowboards at an intermediate level as part of daily operations
- Reports to work as early as 6:00 AM on snow days, and works evenings, weekends, and holidays as part of a rotating schedule
- Sufficient visual and auditory acuity to monitor lift operations, guest safety, and communicate with staff and guests
Winter Benefits:
- Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service
- Paid sick time
- Employee Assistance Program (EAP)
- Professional development opportunities
- Free ski and tubing passes for employees
- Free ski passes for dependents
- 50% off food at our restaurants
- Free group ski and snowboard lessons for employees
- Employee discounted lift tickets for family and friends
- Lift ticket discounts at multiple resorts including 24 Mountain Collective destinations
- Hotel discounts
- Employee ski reciprocal programs
Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.