Lighting Specialist

General Summary:

Processes orders for materials or merchandise received by mail, telephone, facsimile, or personally from a customer or company employee.

Key Responsibilities:

• Quotes all aspects of lighting and lamps (i.e. job quotes & print take-off, design/build, customer specified lighting projects).
• Processes customer orders, changes and cancellations as received via telephone, facsimile, mail, customer or company employee.
• Determines, communicates and documents:
• pricing (including discount, sales representative's commission, shipping charges, etc.)
• delivery date
• shipping instructions or restrictions
• anticipated delays
• any additional information requested
• Provides customers with pricing and stock information as requested.
• Responds to customer quotation requests by providing information on price and delivery.
• Conducts delivery status follow-up by expediting or tracing missing or delayed shipments.
• Provides customers with basic technical support.
• Processes customers' literature requests.
• Receives and processes customer concerns. Initiates immediate containment actions to satisfy the customer.
• Acts as liaison between customer and other McNaughton-McKay activities.
• Completes and maintains documentation required.
• Attempts to sell additional merchandise to customer.
• Creates, implements, and revises procedures and instructions.
• Reviews engineering and architectural drawings and specifications to ensure compliance with plans and schedules.

Knowledge/Skills/Abilities:

• Technical degree or course work demonstrating an understanding of engineering or architectural drawings and specifications preferred. High school diploma required; advanced degree preferred.
• Two plus years in the lighting market preferred.
• Knowledge of McNaughton-McKay operations and products.
• Proven skills in communication, both written and oral.
• Ability to organize, prioritize and complete tasks at own initiative with minimal supervision.
• Basic computer skills with MS Office products required.
• Thorough knowledge of McNaughton-McKay's business systems required.