LIHEAP Eligibility Technician/Receptionist

LIHEAP Eligibility Technician/Receptionist

Department: Heating & Energy

Employment Type: Full Time

Location: East Providence - Bullocks

Reporting To: Kristen Ryan

Compensation: $20.00 / hour

Description

Make a Difference Where It Matters Most

Step into a role where your organizational skills and compassion come together to support families in your community. As a LIHEAP Eligibility Technician / Receptionist, you'll be a vital first point of contact-helping individuals access critical energy assistance services while keeping daily operations running smoothly.

Job Description

The LIHEAP Eligibility Technician / Receptionist plays a dual role in client support and front desk coordination within the Family Development/LIHEAP program. In this position, you'll guide applicants through the intake and eligibility process, connect them with valuable resources, and ensure a welcoming and efficient reception area.

You'll work closely with internal programs and community partners to deliver meaningful, timely support to individuals and families from diverse backgrounds.

Key Responsibilities

• Conduct client intake, assessments, and data entry for LIHEAP applicants
• Provide information, referrals, and guidance on available services and community resources
• Coordinate and communicate with internal programs to support referrals and client needs
• Prepare, organize, and maintain essential documentation such as applications, correspondence, and client records
• Manage front desk responsibilities, including greeting visitors, answering phones, and directing inquiries
• Schedule client appointments and assist walk-in visitors with timely support
• Handle incoming and outgoing mail, including reviewing applications and processing correspondence
• Prepare required reports in alignment with organizational and funding guidelines
• Maintain confidentiality and ensure compliance with applicable regulations
• Support administrative operations and perform additional duties as needed

Skills, Knowledge and Expertise

Skills

• Strong communication skills, both verbal and written
• Customer service mindset with the ability to support diverse populations
• Solid organizational and multitasking abilities
• Attention to detail and accuracy in data entry and documentation
• Basic computer proficiency and familiarity with office systems
• Ability to work independently while contributing to a collaborative team
• Bilingual skills (Spanish or Portuguese) are an asset

Knowledge and Qualifications

• High School Diploma or GED required
• Understanding of general office procedures and administrative workflows
• Knowledge of community resources and social service programs is beneficial
• Ability to handle confidential information with professionalism and care
• Capacity to travel between sites and occasionally to client homes
• Comfortable working in a fast-paced, client-facing environment

Work Environment & Physical Requirements

This role involves a mix of desk-based tasks and active client support. You'll need to be comfortable moving throughout the facility, assisting clients, and using standard office equipment. Occasional lifting (up to 25 lbs) and physical mobility are required.

Benefits

For Full-Time Employees Working 30-40 hours per week, EBCAP offers:

• Subsidized, comprehensive medical (BCBSRI) and dental (Delta Dental) insurance plans
• Supplemental vision insurance (Delta Dental)
• Voluntary medical and dependent care flexible spending accounts
• Up to 3% matching 403(b) retirement plan
• Employer-paid life insurance
• Generous paid time off including vacation, holidays, personal days, and sick time
• Mileage reimbursement
• Tuition reimbursement
• Employer-paid professional development
• Employee assistance program