Line Controller /Transportation Manager

Alternate Concepts, Inc. (ACI) and Herzog Transit Services, Inc. (HTSI), collectively the ACI Herzog Joint Venture, along with our key subcontractors are seeking applicants for the Hudson Bergen Light Rail operation located in Hudson County, New Jersey. ACI was founded in 1989 with their corporate office located in Boston, MA and Herzog founded in 1969 with corporate offices located in St. Joseph, MO and Fort Worth, TX. Combined our companies provide FRA/FTA compliant transportation, equipment maintenance, dispatching, right-of-way maintenance, facility maintenance, and dispatching services for 20 distinct client properties. In addition to the Joint Venture being the upcoming operator/maintainer of the Hudson Bergen Light Rail, we currently jointly operate the Tren Urbano heavy rail service in San Juan, Puerto Rico and the CTDOT’s Hartford intercity service in Connecticut.

ACI/Herzog Joint Venture, along with our key subcontractors, is currently seeking a Full-Time Line Controller / Transportation Manager to join our team.

The hourly pay for this position is $41.60.

ACI-Herzog Joint Venture offers a competitive benefits package for eligible employees, including paid-time-off, medical, dental, and vision coverage; employer-paid life and AD&D insurance; short-term and long-term disability coverage; and a 401(k)-retirement savings plan. Voluntary employee-paid benefits include supplemental life and AD&D insurance, critical illness, hospital indemnity, and accident coverage.

Summary

Resume is required with application submission.

The Line Controller / Transportation Manager provides safe, reliable, and efficient train service from the Operations Control Center (OCC), also known as the “20 Office.” The position primarily controls and coordinates train movements, monitors service, protects personnel working on or near the right-of-way, and coordinates responses to operating incidents. When assigned, the position also supports transportation management and field/line supervision.

Daily responsibilities include maintaining safe train movements, monitoring schedule adherence and on-time performance (OTP), coordinating service adjustments, and ensuring timely, accurate operational and customer communications.

Working under the direction of the OCC Manager, the Line Controller monitors operating conditions, takes appropriate corrective action during delays and disruptions, and coordinates emergency responses in accordance with HBLR standard operating procedures (SOPs) and Incident Command protocols. Transportation management responsibilities, including OTP trend analysis and field supervision, support the primary Line Controller assignment.

When assigned transportation management duties, the Line Controller / Transportation Manager supports positive labor relations, employee engagement, and consistent application of operating rules and procedures.

Essential Duties and Responsibilities

These duties are intended to be a representative sample and are not all-inclusive; assignments may vary. Line Controller duties in the OCC are the primary assignment. Transportation management and field supervision duties are performed when assigned by management. Must be available to work any shift as required to support 24/7 operations.

Primary Responsibilities — Line Controller

Works under the supervision of OCC Managers and the Assistant Superintendent of Transportation, with the primary assignment in the OCC.

Controls and coordinates train movements in accordance with HBLR operating rules, procedures, and instructions; promotes a culture of safety in all operating decisions.

Maintains real-time coordination with OCC Managers regarding safe train movements, OTP, incident management, and customer service.

Monitors train locations, headways, schedule adherence, pullouts, and overall service performance; coordinates appropriate service adjustments and corrective action during delays.

Coordinates protection for personnel working on or near the right-of-way in accordance with established operating rules and Roadway Worker Protection procedures.

Maintains clear radio communications with Operators and Line / Terminal Supervisors; communicates operating instructions, daily bulletins, and service changes as required.

Coordinates responses to incidents, emergencies, and service disruptions under the direction of the OCC Manager, following HBLR SOPs, National Incident Management System (NIMS) principles, and Incident Command protocols.

Maintains accurate 20 Office logs, incident records, service reports, and other required documentation; prepares written reports of delays, disruptions, and corrective actions.

Ensures timely information flows to ACI Herzog Joint Venture management and NJ TRANSIT in accordance with established communication protocols.

Coordinates customer notifications for planned and unplanned outages in accordance with NJ TRANSIT procedures and supports the HBLR Customer Service Manager.

Coordinates yard and shop activities with the Maintenance of Equipment Division to support rolling stock availability and servicing.

Coordinates Local Control Panel (LCP) exercises with Maintenance of Way (MOW) personnel.

Supports the OCC Manager in maintaining 20 Office staffing and operational coverage.

Maintains cross-training and proficiency to perform as an OCC Manager when assigned.

Supporting Responsibilities — Transportation Management / Field Supervision

Provides field/line supervision when assigned, including oversight of Line / Terminal Supervisors, Operators, and Facility and Station personnel.

Reviews and analyzes OTP metrics, identifies trends, and supports measures to maintain schedules and safe operations.

Ensures Operators are assigned to scheduled runs; fills vacancies through the coverboard or overtime as required and documents attendance and payroll.

Monitors pullouts and supervises Ready Room activities and Operator fitness-for-duty checks when assigned.

Monitors and documents Operator performance and rules violations; ensures adherence to applicable DOT and HBLR Hours of Service policies.

In coordination with the Assistant Superintendent, monitors the locations and performance of Line / Terminal Supervisors.

Conducts and documents efficiency checks; coordinates annual Operator recertification with Safety and Training staff.

Coordinates with responsible personnel to ensure safety-related subsystems at Bergenline Station are routinely maintained and staff support safe tunnel and station operations.

Checks HBLR elevators for proper operation and cleanliness when assigned and coordinates corrective action as required.

Responds to and investigates operational incidents when assigned; supports corrective action and prepares required reports.

Coordinates DOT and State Safety Oversight (SSO) reporting requirements with the Chief Safety Officer.

Supports the OCC Manager with additional managerial oversight as operational circumstances require.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the specific knowledge, skills, and/or abilities required. Employment is contingent upon successful completion of all required pre-employment screenings, including a DOT physical examination, DOT-required drug and alcohol testing, background check, and motor vehicle report review.

Education and/or Experience

A minimum of a High School Diploma or equivalent is required and at least five years of experience in the rail transit industry of which at least three (3) years must have been at a supervisory/managerial level; - OR – A satisfactory equivalent of education and experience. Extended work experience may be substituted for education, if appropriate.

Note: An equivalent combination of related education and experience may be substituted for the stated minimums excluding High School Diploma, GED, Licenses, or Certifications.

Language Skills

Effective communication skills are required. The employee must be able to speak clearly and read and write English in a professional setting; read and comprehend safety rules, operating and maintenance instructions, and system procedure manuals; write regulatory and departmental reports and correspondence; and speak effectively before groups of customers or employees.

Mathematical Skills

Ability to work with mathematical concepts including proficiency in adding, subtracting, multiplying, and dividing all units of measure. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Ability to compute ratio, rates, percentages and able to draw and interpret graphs and tabular data sets.

Reasoning Ability

Critical thinking skills are essential to meet the safety sensitive aspect of train operations. Ability to solve practical problems and deal with a variety of concrete variables in situations in a complex operating environment. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations

Must successfully complete AHJV’s Light Rail operations training program, Roadway Worker Protection (RWP) program and Light Rail Operator recertification annually. Possession of a valid driver’s license and any other certificates, licenses and registrations as required by law to perform the specified functions. Must be able to obtain certification in CPR/AED.

Special Working Conditions

The Line Controller / Transportation Manager may be assigned various shifts, including nights, Saturdays, Sundays, and holidays. The primary work assignment is in the OCC; field, station, terminal, yard, and shop assignments may be required to support operations.

Physical Demands

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job.

The employee must be able to distinguish between visual colors.

While performing the duties of this job, the employee is regularly required to stand, walk, sit; use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to twenty-five pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate.

AHJV reserves the right to revise this job description as needed.

Note: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.

AHJV is an Equal Opportunity employer. We do not discriminate based on race, color, creed, religion, gender, gender identity, sexual orientation, age, national origin, disability, or any other characteristic protected by law. This policy applies to all aspects of employment.