Careerscape is recruiting on behalf of our client for an entry-level Live Chat Representative to join their growing remote customer support team. This is a great opportunity for someone who loves helping people, types quickly and accurately, and wants to build a career in customer service without ever having to pick up a phone.
Day to day, you will spend your shift juggling multiple live chat conversations at once, answering questions, troubleshooting simple issues, and guiding customers toward solutions with a friendly, upbeat tone. People who thrive in this role are calm under pressure, comfortable multitasking across several chat windows, and genuinely enjoy problem solving in a fast-paced, text-based environment.
Responsibilities
Respond promptly to inbound customer chats through the company's live chat platform
Manage multiple concurrent chat conversations while maintaining accuracy and tone
Answer questions about products, services, orders, and account details
Troubleshoot basic issues and escalate complex cases to the appropriate team
Document each interaction accurately in the CRM or ticketing system
Follow scripts and brand guidelines while personalizing responses to each customer
Meet daily and weekly targets for response time, resolution rate, and chat quality
Identify recurring customer issues and flag trends to the support supervisor
Stay current on product updates, promotions, and policy changes
Collaborate with teammates during peak volume to keep queue wait times low
Requirements
High school diploma or equivalent required
No prior experience required, though customer service experience is a plus
Excellent written communication skills with strong grammar and spelling
Ability to type at least 40 words per minute accurately
Comfortable navigating multiple software systems and browser tabs at once
Reliable high-speed internet connection and a quiet home workspace
Availability to work scheduled shifts, including some evenings or weekends
Strong problem-solving skills and a patient, positive attitude
Basic computer proficiency including chat, email, and CRM tools
Benefits
Medical, dental, and vision insurance
401k plan with company match
Paid time off and paid holidays
Fully remote position with flexible scheduling options
Company-provided equipment for eligible employees
Paid training and onboarding program
Opportunities for advancement into senior support or team lead roles
Employee assistance program
Monthly work-from-home stipend
Casual, supportive team culture with regular virtual team events