Careerscape is supporting a client opening for a Remote Live Chat Support Agent. This role focuses on helping customers in real time through live chat, resolving questions quickly and keeping every interaction friendly and helpful.
This is an excellent opportunity for someone who is a strong writer, a fast typist, and interested in building a career in customer support, customer success, or account management.
The Live Chat Support Agent will respond to customer inquiries, troubleshoot issues, and guide users to solutions across multiple chat conversations.
This role is ideal for candidates interested in live chat support, customer service, technical support, or customer success.
Responsibilities
Respond to customer inquiries in real time through live chat
Manage multiple chat conversations at once without sacrificing quality
Troubleshoot issues and guide customers to solutions
Provide accurate product, service, and account information
Escalate complex issues to the right team
Document interactions and update customer records
Meet response-time, resolution, and satisfaction targets
Follow support scripts, macros, and brand voice guidelines
Identify recurring issues and share customer feedback
Maintain a friendly, professional, and empathetic tone
Help keep knowledge-base articles and canned responses up to date
Perform additional customer support tasks as assigned
Requirements
High school diploma or equivalent required
Associate's or Bachelor's degree preferred
0-2 years of experience in customer service, support, or related roles
Excellent written communication and grammar skills
Fast and accurate typing of 45 or more words per minute preferred
Ability to multitask across several conversations at once
Comfortable using chat, help desk, and CRM tools
Patient, empathetic, and solution-oriented
Ability to work independently in a remote environment
Reliable high-speed internet connection
Benefits
Fully remote work flexibility within the United States
Competitive entry-level compensation
Medical, dental, and vision insurance
Paid time off, holidays, and sick leave
401(k) retirement savings plan
Paid training and onboarding
Career growth into Senior Support Agent, Customer Success Specialist, or Support Team Lead roles
Performance-based bonuses
Professional development and certification assistance