LMS Systems Administrator # 26-27317

US Tech Solutions, Inc.

Plano, TX

$30–$33 Per Hour
Instant Apply

2 days ago

Job Description

Duration: 12 months
Schedule: 8:00 AM – 5:00 PM CST

Job Description:

Responsible for administering and optimizing the Learning Management System (LMS), developing e-learning content, managing training assignments, and generating reports and analytics. Supports contact center operations through business communications, instructional design, continuous improvement, and device inventory management, ensuring accurate records and operational readiness.

Responsibilities:
Learning Management System Administration

Administer, maintain, and optimize the Learning Management System (LMS).
Manage user accounts, learning assignments, certifications, and learning paths.
Maintain system integrity, troubleshoot issues, and coordinate vendor support.
Support system upgrades, testing, and implementation of new functionality.

Reporting and Analytics

Develop recurring and ad hoc reports and executive dashboards.
Monitor compliance, certifications, and learning effectiveness.
Analyze data and provide recommendations to improve business performance.

Learning Content Development

Design and maintain eLearning, job aids, guides, assessments, and knowledge articles.
Ensure learning content reflects current operational processes and adult learning principles.

Business Communications

Develop professional communications for frontline agents, supervisors, managers, and leadership.
Prepare operational announcements, policy updates, training notifications, and change management communications.
Responsible for ensuring timely, creative and accurate dissemination of contact center communications, multimedia content and information
Create a variety of content for platforms, ensuring quality, accuracy and effective storytelling that aligns with applicable messaging

Operational Support

Partner with Operations, Quality, Workforce Management, HR, and Leadership to support strategic initiatives.
Provide consultation and performance support across all levels of the contact center.

Device Inventory Management

Maintain accurate device inventory records.
Perform monthly and annual inventory reconciliations.
Coordinate equipment assignments, returns, audits, and lifecycle management.

Skillsets:

Experience with Absorb, Cornerstone, Docebo, LearnUpon, or similar LMS platforms.
LMS Administration, Inventory Management, Instructional Design
Experience using Articulate Storyline, Rise, Adobe Captivate, or comparable authoring tools.
Knowledge of adult learning theory, instructional design, and change management.
Experience supporting technical support or customer care organizations.

Education:

Bachelor's degree in Instructional Design, Business, Communications, Education or a related field, or equivalent combination of education and experience.
Three (3) to five (5) years of experience administering a Learning Management System.
Three (3) to five (5) years of experience supporting a contact center environment.
Advanced proficiency with Microsoft Office, particularly Excel and PowerPoint.

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

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Numbers & Facts

Location	Plano, TX
Salary	$30–$33 Per Hour

Skills

Administrative Managementunmatched
Adobe Captivateunmatched
Adult Learningunmatched
Auditingunmatched
Call Center Operationsunmatched
Call Centersunmatched
Change Managementunmatched
Communication Skillsunmatched
Content Developmentunmatched
Content Managementunmatched
Continuous Improvementunmatched
Customer Support/Serviceunmatched
Data Analysisunmatched
Financial Reportingunmatched
Identify Issuesunmatched
Instructional Designunmatched
Inventory Levelsunmatched
Inventory Managementunmatched
Inventory Reportsunmatched
Leadershipunmatched
Learning Management System (LMS)unmatched
Maintain Complianceunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft PowerPointunmatched
Multimediaunmatched
Operational Communicationsunmatched
Operational Supportunmatched
Operations Processesunmatched
Performance Managementunmatched
Process Improvementunmatched
Quality Managementunmatched
Reconciliationunmatched
Reporting Dashboardsunmatched
Reporting Skillsunmatched
Storytellingunmatched
Strategic Planningunmatched
System Testunmatched
Systems Administration/Managementunmatched
Systems Maintenanceunmatched
Technical Supportunmatched
Time Managementunmatched
User Account Administrationunmatched
Workforce Managementunmatched
eLearningunmatched

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