Job Description
Hybrid role - 3 days onsite weekly
Duration:1 yr with extensions based on client need and performance.
The Position
The Training System Specialist serves as a point of contact for Training & Enablement system administrative needs and requests.
Collaborates effectively with RDC Training & Development Stakeholders such as Managers, Trainers, field personnel, customers and others as needed. Consults on all topics associated with processes, operations, and execution of training requests.
Partners with colleagues/stakeholders as needed for additional guidance on operational support, standards, issue resolution and escalation, when required.
Follows and promotes best practice approaches that drive compliance and role requirements.
Effectively communicates any process improvement opportunities aligned to the Training & Development strategy.
This resource should be highly skilled in technology/systems required of the position i.e. ServiceNow, Learning Management Systems (Cornerstone, SuccessFactors), Learning Experience Platform, Google Suite, etc.
Responsibilities:
Enables Training & Development overall success by processing requests for Enablement & Technology Administration with a focus on systems
Process requests for users/customers
Sends personalized messages, manages CRM, LMS and LXP source system data to ensure accuracy.
Processes enrollment requests in LMS/LXP as requested
Process training assignments in LMS/LXP as requested
Processes requests for learner support
Provides on-going learner support, including troubleshooting, follow-up communications, progress monitoring (reporting), and visibility to company teams of learner progress
Serves as a point of contact for learning programs and engages with trainers, developers, managers and field personnel as needed
Provides information, data and/or analysis as requested ensuring a high level of customer service to learners and stakeholders.
Responsible for maintaining and continuously improving the quality systems and processes as well as achieving quality objectives through daily actions.
Qualifications
Bachelor degree or equivalent experience preferred
3+ years of training systems experience is required.
Proficient in SuccessFactors, Cornerstone or other Learning Management System is required.
Proficient in Microsoft tools and/or Google Suite is needed.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy
Duration:1 yr with extensions based on client need and performance.
The Position
The Training System Specialist serves as a point of contact for Training & Enablement system administrative needs and requests.
Collaborates effectively with RDC Training & Development Stakeholders such as Managers, Trainers, field personnel, customers and others as needed. Consults on all topics associated with processes, operations, and execution of training requests.
Partners with colleagues/stakeholders as needed for additional guidance on operational support, standards, issue resolution and escalation, when required.
Follows and promotes best practice approaches that drive compliance and role requirements.
Effectively communicates any process improvement opportunities aligned to the Training & Development strategy.
This resource should be highly skilled in technology/systems required of the position i.e. ServiceNow, Learning Management Systems (Cornerstone, SuccessFactors), Learning Experience Platform, Google Suite, etc.
Responsibilities:
Enables Training & Development overall success by processing requests for Enablement & Technology Administration with a focus on systems
Process requests for users/customers
Sends personalized messages, manages CRM, LMS and LXP source system data to ensure accuracy.
Processes enrollment requests in LMS/LXP as requested
Process training assignments in LMS/LXP as requested
Processes requests for learner support
Provides on-going learner support, including troubleshooting, follow-up communications, progress monitoring (reporting), and visibility to company teams of learner progress
Serves as a point of contact for learning programs and engages with trainers, developers, managers and field personnel as needed
Provides information, data and/or analysis as requested ensuring a high level of customer service to learners and stakeholders.
Responsible for maintaining and continuously improving the quality systems and processes as well as achieving quality objectives through daily actions.
Qualifications
Bachelor degree or equivalent experience preferred
3+ years of training systems experience is required.
Proficient in SuccessFactors, Cornerstone or other Learning Management System is required.
Proficient in Microsoft tools and/or Google Suite is needed.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy
Numbers & Facts
| Location | Indianapolis, IN |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Website | https://www.thefountaingroup.com/ |
About Company
The Fountain Group provides Contingent Labor, Statement-of-Work, and Contingent-to-Permanent resources to clients with an internal/external Contingent Labor Managed Service Program or Clients without a program. The Fountain Group is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner. We base this on the premise that a company is much more than the products it offers. The effect a company has on the environment, the people and the communities it serves reflects the company’s dedication to being not only a good business, but to being a good corporate citizen. The Fountain Group believes the key to servicing a client is to identify the client demand precisely. Therefore, The Fountain Group focused its efforts on building and developing a process, which can identify an exact match for our client’s needs. Our process utilizes modern technology combined with 30+ years of Talent Acquisition experience to deliver Precision resources. Financial strength is prominent among The Fountain Group’s corporate values. The future of our business will be built on the innovation, compassion, outstanding services and technology, but a solid financial foundation is required to carry us forward to meet our business goal and support our long term vision.
Skills
- Communication Skillsunmatched
- Consultingunmatched
- Continuous Improvementunmatched
- Customer Relationship Management (CRM)unmatched
- Customer Support/Serviceunmatched
- Data Analysisunmatched
- Identify Issuesunmatched
- Learning Management System (LMS)unmatched
- Microsoft Product Familyunmatched
- Operational Supportunmatched
- Operations Processesunmatched
- Problem Solving Skillsunmatched
- Process Improvementunmatched
- Progress Reportsunmatched
- Quality Managementunmatched
- ServiceNowunmatched
- Strategic Planningunmatched
- Systems Administration/Managementunmatched
- Training/Teachingunmatched
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