ABOUT US
At Montana Credit Union, we believe dedication is the heart of our business. Through a sense of purpose and commitment to our members, our community, and each other, we know our efforts have a meaningful impact on others' lives.
We are currently hiring for a Loan Officer with experience in the financial services industry. The Loan Officer at Montana Credit Union works closely with members to help realize their financial goals, hopes, and dreams.
We offer competitive pay, a host of benefits, and the stability of an organization that has been serving our community for 85 years. Your experience matters here and so does the impact you make. If youre looking for meaningful work with a stable, member-focused organization, we invite you to learn more.
POSITION SUMMARY
The Loan Officer serves as a trusted financial partner for members by delivering professional, accurate, and solutions-focused lending services. This position is responsible for interviewing applicants, evaluating creditworthiness, underwriting consumer loans within established authority limits, and guiding members through lending decisions that support their financial goals. The Loan Officer ensures compliance, confidentiality, and operational excellence throughout the lending process while providing seamless and personalized member experience.
Guided by Montana Credit Unions core values of Innovation, Dedication, Empowerment, and Authenticity, this role contributes to meaningful member experiences by building trust, providing timely and accurate information, and proactively identifying products and services that align with members financial needs. A high level of professionalism, attention to detail, and commitment to service excellence are required.
COMPENTENCIES
- Judgment & Decision Making: Evaluates credit information, member needs, risk factors, policy requirements, and available information to make timely, well-reasoned decisions within assigned authority.
- Member Focus & Financial Guidance: Builds trust, identifies member needs, explains financial options clearly, and recommends appropriate lending and Credit Union solutions.
- Credit Analysis & Risk Awareness: Analyzes creditworthiness, recognizes risk indicators and exceptions, and appropriately balances member needs with responsible lending practices.
- Accountability & Follow-Through: Takes ownership of assigned applications, documentation, member requests, and follow-up through completion while maintaining accuracy and timeliness.
- Communication & Relationship Building: Communicates clearly, professionally, and respectfully with members, applicants, coworkers, leadership, and internal departments.
- Compliance & Operational Accuracy: Applies lending policies, procedures, regulatory requirements, documentation standards, and internal controls consistently and accurately.
- Problem Solving & Adaptability: Identifies appropriate solutions, responds effectively to changing circumstances, and adapts to evolving products, systems, processes, and member needs.
- Collaboration & Teamwork: Works effectively across departments, supports coworkers, shares knowledge, and contributes to efficient lending and member-service operations.
KNOWLEDGE, SKILLS & ABILITIES
- Strong working knowledge of consumer lending principles, underwriting guidelines, credit analysis, loan structuring, documentation requirements, and applicable regulatory requirements.
- Ability to analyze credit reports, income documentation, financial information, debt-to-income ratios, gross monthly disposable income, collateral, and other relevant lending factors.
- Ability to evaluate and decision consumer loan applications within assigned lending authority and recognize when additional approval, escalation, or specialized review is required.
- Ability to recognize potential fraud, misrepresentation, policy exceptions, documentation concerns, and other risk indicators and follow established escalation procedures.
- Strong verbal, written, interpersonal, and member-service skills with the ability to explain lending decisions, loan terms, financial information, and Credit Union products clearly.
- Ability to read, interpret, and accurately apply lending policies, procedures, regulations, guidelines, and internal controls.
- Proficiency with core processing, consumer-lending, electronic-signature, communication, and related financial-services systems, with the ability to learn new technology and processes.
- Strong organizational, problem-solving, and decision-making skills with the aility to manage multiple applications, member requests, documentation requirements, and competing priorities in a fast-paced, member-focused environment.
MINIMUM QUALIFICATIONS
- High school diploma or equivalent required.
- Minimum of one year of consumer lending, loan processing, financial services, or comparable member/customer service experience required.
- Demonstrated ability to review and interpret financial information, exercise sound judgment, manage multiple priorities, and communicate effectively with members required.
- Experience in a financial institution or other regulated environment preferred.
- Prior experience underwriting or decisioning consumer loans within assigned lending authority preferred.
- Ability to obtain and maintain notary authorization if required for assigned responsibilities.
SALARY
- Starting at $23.00 Hourly DOE
BENEFITS
- High-Deductible Health Plan which includes Dental & Vision
- Health Savings Account with employer match
- Lifestyle Spending Account with employer contribution
- Voluntary Insurance (Life, AD&D, Critical Illness & Accident)
- Group Life Insurance
- Paid Time Off
- Paid Federal Holidays
- Employee Assistance Program
- 401k with employer match