Job Description:
A successful Loan Originator increases mortgage loan production by developing contacts, attracting mortgage customers and reviewing and processing loan applications. The Loan Originator is responsible for providing excellent customer service from the beginning to the end of the mortgage loan process.
Main Job Tasks and Responsibilities:
- Attracts new mortgage loan applications by developing relationships specifically in the real estate community and making sales calls to prospective customers.
- Provides applicants with information regarding the loan application process.
- Obtains complete loan applications including all supporting documentation needed to process the loan.
- Reviews information by examining application and documentation, reviewing credit worthiness, calculating repayment risk from information and documentation received from the borrowers.
- Pre-qualifies potential loan applicants by analyzing credit and financial background.
- Follows up on processing the loan by obtaining additional applicant information if necessary.
- Maintains communication with the borrower from time of application through closing.
- Establishes the rate with the borrower both verbally and in writing prior to settlement.
- Understands and supports the company's policies and procedures to provide proper and effective treatment to all the company's customers.
- Resolves any customer questions and disputes in an expeditious and tactful manner.
- Reviews and reports complaints from customers and recommends corrective action to management.
- Protects the bank and the customer by keeping all mortgage loan information confidential.
- Performs other related duties as assigned.
Education and Experience:
- High School Diploma or equivalent is required
- Prior mortgage sales experience is preferred
Key Competencies:
- Budgeting
- Oral Communication Skills
- Written Communication Skills
- Customer Relations
- Customer Service
- Good Math Skills
- Negotiations
- Professionalism
- Time Management
Requirements: