Loan Operations Administrator III

• Processes loan payments accurately and in accordance with established procedures.
• Prepares payoff statements, validates supporting calculations and fees, and processes loan payoffs and partial-release proceeds.
• Books new loans and verifies that system data agrees with approved loan documentation.
• Processes approved changes in terms and other loan maintenance accurately and timely.
• Indexes and maintains loan documentation in Director and applicable client folders in accordance with record-retention and imaging standards.
• Reviews Director reports daily, research exceptions, and resolves discrepancies within established timeframes and procedures.
• Researches and responds to customer and internal inquiries accurately, professionally, and within established service standards.
• Prepares, reviews, reconciles, and submits monthly SBA 1502 and PPP reports, as applicable.
• Reviews loans for Federal Home Loan Bank pledging eligibility and coordinates required system coding.
• Uploads monthly Federal Home Loan Bank reports, reviews reported exceptions and completes necessary corrections.
• Monitors and maintains the interest-reserve tracking process, including holds and related payment activity.
• Reviews E-Oscar activity weekly and processes consumer disputes in accordance with approved policies, procedures, and regulatory requirements.
• Performs daily general ledger reconciliations, investigates variances, and ensures timely resolution of outstanding items.
• Prepares workout payoff statements, including manual interest calculations and applicable invoices or fees.
• Uses Microsoft Excel and other Bank systems to maintain accurate records, complete reconciliations, and support operational reporting.
• Provides operational coverage in the absence of the Loan Operations Manager, including assigned approvals of payoffs, TMS activity, reports, and daily general ledger reconciliations.
• Adheres to all applicable laws, regulations, Bank policies, procedures, and internal controls supporting risk management, regulatory compliance, and the Bank’s overall safety and soundness.
• Supports a professional workplace that complies with the Bank’s policies regarding equal employment opportunity, harassment, and unlawful discrimination.
• Coordinates assigned activities with personnel throughout the department and across the Bank to promote an accurate, timely, and efficient flow of information.
• Provides the immediate supervisor and other authorized Bank personnel with complete and accurate reports, data, and other relevant information in accordance with established schedules or as requested.

Ancillary Duties

Job Location

All levels

1700 Avenue of the States #301

Lakewood, NJ

Equipment/Machines

First Commerce Bank is dedicated to providing people, businesses, and communities in our markets with high-quality products and services with superior customer service. We will provide products and services through secure, user-friendly technology and customer friendly locations. Our relationships are founded in our desire to be responsive to the financial needs of our customers in an atmosphere of personal attention, professionalism, trust, integrity and fairness. First Commerce Bank prides itself on maintaining personal communications beginning with the Board of Directors.