Loan Operations Specialist

Behind every great lending experience is a team that makes sure all the details are handled accurately, efficiently, and with care.

That's where you come in!

Spectra Credit Union is seeking a detail-oriented and highly organized Loan Operations Specialist to support the servicing and administration of our consumer, mortgage, home equity, and commercial loan portfolios. In this role, you'll be a key member of our Loan Operations team, helping ensure loans are serviced accurately, collateral is properly maintained, and members receive exceptional support throughout the life of their loans.

No two days are exactly alike. You may be reconciling mortgage investor reports, managing escrow accounts, perfecting vehicle and vessel liens, processing loan payoffs, coordinating insurance claims, or helping teammates navigate complex loan servicing questions. Your work will help protect the credit union's assets while ensuring our members receive the outstanding service they deserve.

We're looking for someone who enjoys solving problems, thrives in a fast-paced environment, and takes pride in getting the details right. You'll join a collaborative team that works hard, supports one another, and shares a commitment to doing what's best for our members every day.

What You'll Do

• Support the servicing of mortgage, consumer, home equity, and commercial loan portfolios.
• Prepare investor reporting and reconciliations and support Fannie Mae servicing activities.
• Manage title administration, lien perfection, and collateral documentation for vehicle and vessel loans.
• Maintain escrow accounts and process property tax, insurance, and PMI-related activities.
• Monitor insurance coverage and coordinate claims processing when needed.
• Process loan payoffs, lien releases, mortgage satisfactions, and loan maintenance requests.
• Serve as a resource for members and internal employees by providing guidance on loan operations processes and procedures.
• Help ensure compliance with regulatory requirements, investor guidelines, and credit union policies.

What We're Looking For

• Two to five years of experience in loan operations, loan servicing, title processing, or a closely related lending function.
• High school diploma or GED required; associate degree or related industry coursework preferred.
• Strong understanding of loan servicing, consumer lending, mortgage lending, title processing, or collateral administration.
• Excellent organizational skills with exceptional attention to detail and accuracy.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing business needs.
• Strong communication skills and a commitment to delivering outstanding member service.
• Proficiency with Microsoft Office applications, including Excel. Advanced Excel skills are a plus.
• Experience with DNA/Fiserv, Fannie Mae servicing systems, Vitu, Identifi, CRM platforms, or similar systems is preferred.
• Active Notary Public Commission preferred.

Why Spectra?

At Spectra, we believe great work happens when talented people are empowered, supported, and appreciated. We're serious about serving our members and protecting their financial well-being, but we also know how to celebrate successes, collaborate as a team, and enjoy the work we do. If you're looking for a role where your expertise makes a real impact and your contributions are recognized, we'd love to meet you.

Join our team and help deliver the operational excellence that keeps our lending experience running smoothly for every member, every day.