Loan Payment Servicing Specialist is responsible for managing all administrative aspects of the loan applications.
Responsibilities include but are not limited to:
Research missing or misapplied loan payments.
Process loan payment reversals.
Provide payoff letters.
Handle customer inquiries or research.
Assist Lender's to resolve customer complaints or issues.
Answer incoming customer phone calls.
Perform maintenance on payment schedules, rates and billing records.
Set up ACH - AFT records.
Complete change of address requests.
Required Skills:
Proficient in Excel, Word and Outlook.
Strong verbal and written communication skills.
Ability to communicate professionally with peers, management and customers.
Ability to work in a team environment.
Ability to handle confidential materials.
Ability to meet deadlines and handle stressful situations.
Knowledge of federal banking regulations.
Required Experience:
High School Diploma or GED and a minimum of 1- 3 years related experience.
Numbers & Facts
Location
Wayne, NJ
Skills
Banking Regulationsunmatched
Billing Recordsunmatched
Communication Skillsunmatched
Federal Laws and Regulationsunmatched
Loan Servicingunmatched
Loansunmatched
Microsoft Excelunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
Presentation/Verbal Skillsunmatched
Resolve Customer Issuesunmatched
Team Playerunmatched
Telephone Skillsunmatched
Time Managementunmatched
Writing Skillsunmatched
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