Key Responsibilities:
1. Customer service: Greet customers and provide a welcoming and professional atmosphere.
-Assist customers with inquiries, appraisals and negotiations.
-Answer phone calls, respond to emails, and address customer concerns.
-Provide accurate and detailed information about pawned items, prices, and loan processes.
2. Item Appraisal and Valuation:
-Evaluate items brought in for pawn or sale to determine their authenticity, condition, and value.
-Negotiate prices with customers based on market value, condition and demand.
-Keep up to date with current market trends and changes in item values.
3. Pawn Transactions and Loans:
-Explain the terms and conditions of pawn transactions to customers, including loan amounts, interest rates and redemption periods.
-Complete necessary paperwork and maintain accurate records of pawned items, loans, and customer information.
-Determine loan amounts based on item value and customer needs, ensuring compliance with legal requirements.
-Collect loan payments, extend or renew loans, and follow up on overdue payments.
4. Item Display and Sales:
-Organize, clean and display merchandise in an attractive and organized manner.
-Assist customers in finding specific items of interest and provide product information.
-Negotiate prices and process sales transactions accurately.
-Maintain awareness of inventory levels and collaborate with management to restock as needed.
5. Security and Compliance:
-Adhere to security measures to prevent theft and maintain a safe working environment.
-Follow legal and company policies and procedures regarding pawn transactions, loan regulations, and documentation.
-Collaborate with local law enforcement when necessary.
Qualifications:
-High school diploma or equivalent; additional education or relevant certifications are a plus.
-Previous experience in a pawn shop, retail, customer service, or a related field is preferred.
-Strong knowledge of various item categories including jewelry, tools, electronics, musical instruments, and other common pawn items.
-Strong negotiation and interpersonal skills to effectively interact with customers from diverse backgrounds.
-Basic math skills to calculate loan amounts, interest rates, and sales prices accurately.
-Ability to work in a fast-paced environment, handle multiple tasks, and meet deadlines.
-Attention to detail and strong organizational skills to maintain accurate records.
-Proficient computer skills and familiarity with inventory management.
-Knowledge of local and state regulations governing pawn transactions and lending practices.
-Bi-lingual is a plus.
-Background knowledge in E-Commerce is also a plus.
-Must have the ability to lift at least 50 pounds.