LoanIQ Production Support

Careers at LTM

LoanIQ Production Support

• Job ID: 906882
• 5 - 8 Years
• 1 Opening
• Jersey City - New Jersey - USA

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Role description

Job Summary

We are looking for an experienced LoanIQ Production Support Lead to lead endtoend production support incident management and operational stability for the LoanIQ platform and its integrated ecosystem The ideal candidate should have strong handson LoanIQ support experience excellent troubleshooting capabilities and solid technical exposure across NET Oracle SQL Server J2EE UNIX Informatica MQ Mule and OpenShift

The role requires strong experience in highseverity incident management root cause analysis monitoring release support and continuous service improvement

Key Responsibilities

• Lead endtoend LoanIQ production support and maintain overall platform stability
• Manage highseverity incidents service restoration escalations and problem followups
• Troubleshoot LoanIQ batch processing job failures feeds files and integration issues
• Investigate upstream and downstream applicationinterface failures
• Proactively monitor production health and identify potential operational risks
• Analyze business impact and recommend appropriate risk mitigation and preventive actions
• Use Splunk and Dynatrace for monitoring troubleshooting log analysis and performance investigation
• Support LoanIQ releases upgrades implementations infrastructure changes and production deployments
• Troubleshoot application and platform issues across NET Oracle SQL Server J2EE UNIX Informatica MQ Mule and OpenShift
• Perform root cause analysis RCA for recurring and critical production issues
• Maintain support runbooks operational procedures knownerror documentation defects and workarounds
• Provide timely incident status and escalation communication to business and technology stakeholders
• Partner with business CIO infrastructure vendor engineering and platform teams
• Participate in oncall support for critical incidents weekend deployments infrastructure changes disaster recovery exercises and industry testing
• Drive continuous improvement automation operational resilience and service stability

Required Skills

• 10 years of experience in application development andor production support
• Strong handson experience supporting the LoanIQ platform in production
• Strong experience in L2L3 Production Support and Incident Management
• Experience handling P1P2 or highseverity production incidents and service restoration
• Strong troubleshooting experience involving batch jobs feeds files interfaces and integrations
• Technical knowledge of NET Oracle SQL Server J2EE UNIX Informatica MQ Mule and OpenShift
• Strong understanding of application monitoring log analysis and production health monitoring
• Experience with root cause analysis problem management and operational risk management
• Experience supporting production releases deployments upgrades and environment changes
• Strong stakeholder management communication and documentation skills
• Ability to participate in an oncall and afterhours production support rotation

Desired Skills

• Strong experience with Splunk and Dynatrace
• Knowledge of ITSM ITIL processes including Incident Problem and Change Management
• Experience supporting complex financial or banking applications
• Exposure to disaster recovery and business continuity exercises
• Experience working with infrastructure middleware database product and vendor teams

Primary Skills

LoanIQ Production Application Support Incident Problem Management UNIX Oracle SQL Server NET J2EE Informatica MQ Mule OpenShift Splunk Dynatrace RCA BatchJob Support

Skills

Mandatory Skills : Dynatrace, MySQL, Oracle Linux Administration, Splunk

Good to Have Skills : Critical Incident Response, Major incident management

Other details

Actual compensation within the range will be dependent upon the individual''s skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Benefits

Compensation range: $ 52,000.00 to 122,000.00 per year

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About LTM

LTM is an AI-centric global technology services company and the Business Creativity partner to the world's largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert

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