| Candidates Request Form | ||||||||||
| 1 | Job Title | Local Account Manager | ||||||||
| 2 | Client Company/Dept. Name | City of Brownsville, TX | ||||||||
| 3 | Address | 1001 E. Elizabeth St. (City Hall) | City Name | Brownsville | State Name | TX-Texas | Zip Code | 78520 | If others (Address) | N/A |
| 5 | ||||||||||
| 6 | Duration of the project | Project Start Date | Upon City Commission award (anticipated Jan 2027) | Project End Date | 2-year initial term (Jan 2029)+ up to three 1-year renewals | |||||
| 7 | No. of Openings | 1 | No. of Maximum Submissions | 2 | ||||||
| 8 | Job Description | Summary: We are seeking a Local Account Manager based in the Brownsville/Rio Grande Valley area to serve as the City of Brownsville's primary point of contact for a multi-department temporary staffing contract. This person will be named in our proposal as key personnel, must be available for on-site support at City facilities when requested, and must respond to City requests within one (1) business day. Key Responsibilities: " Serve as the City's single point of contact for all staffing requests, issues, and contract matters. " Receive job orders from City departments and coordinate submission of qualified candidates within 24 48 hours. " Coordinate replacement of unsatisfactory temporary employees within 24 hours of City notification. " Monitor fill rates, time-to-fill, and response times against contract service levels; escalate risks early. " Conduct regular performance reviews with City department managers and resolve staffing issues. " Attend meetings at City facilities (City Hall, City Plaza, Public Works, Animal Shelter, etc.) when requested. " Assist with onboarding and orientation of temporary personnel to City policies, safety and conduct rules. " Prepare and deliver monthly reports by the 5th business day: staffing activity/fill rate, assignment roster by department, payroll summary (regular/OT hours), performance & disciplinary updates, safety incidents, turnover, and invoice summary. " Review monthly invoices for accuracy (hours, classification, approved bill rate) and resolve discrepancies quickly. " Ensure compliance with FLSA, OSHA, EEO, I-9, confidentiality and City policies; support audits and record requests. " Manage temp-to-hire conversions, contract transitions, and ongoing relationship growth with the City. | ||||||||
| 9 | Skill set info | " 5+ years in staffing/recruiting account management, client services, or HR operations (3+ years preferred managing staffing accounts). " Government / public-sector account experience strongly preferred (city, county, school district, state agency). " Experience supporting high-volume, multi-classification accounts: administrative, customer service, custodial, general labor, finance, IT and project roles. " Strong knowledge of background checks, drug screening, I-9/E-Verify, employer-of-record and payroll/timekeeping processes. " Ability to track and report KPIs (fill rate, time-to-fill, turnover); proficient in MS Excel/Office and an ATS/VMS or staffing portal. " Excellent written and verbal communication; professional presence with elected officials and department directors. " Bilingual English/Spanish strongly preferred. " Valid Texas driver's license and reliable transportation to travel between City facilities. | ||||||||
| 10 | Education | Bachelor's degree in Business Administration, Human Resources, Management or related field preferred. Equivalent combination of education and 5+ years of directly related staffing/HR experience accepted. | ||||||||
| 11 | Certifications (if required) | N/A | ||||||||
| 12 | Documentation Required for submission | Updated Resume (detailed, with dates, employers and client/account names) | ||||||||
| 13 | Work Hours | Full-time basis | ||||||||
| 14 | ||||||||||
| 15 | Work authorization required | Must be local (Brownsville / Rio Grande Valley, within ~50 miles). Must be authorized to work in the U.S. without sponsorship. | ||||||||
| 16 | Relocation is accepted | No | ||||||||
| 17 | Remote work | No | ||||||||
| 18 | Additional Notes if any | " Location: Must reside in Brownsville or the surrounding RGV. " Look for Staffing Account Manager with government experience. " Confirmation of current city of residence and availability start date. " Position is contingent on contract award; candidate must confirm willingness to commit for the contract term. | ||||||||
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| Location | Brownsville, TX |
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