Lockbox Extractor 

Position Overview

The Lockbox Extractor is responsible for performing routine operational, administrative, and transaction-processing activities within a banking environment. Working under direct supervision, this position focuses on accurately completing assigned tasks, following established procedures, maintaining documentation, and escalating issues when necessary.

The role may support various banking functions, including credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, loan origination, and auto finance.

Work Location & Interview Requirements

• Work Schedule: 100% onsite, 5 days per week.

• Interview Process: Candidates must attend an onsite interview.

• Required Testing: Candidates will complete sorting and data entry assessments during the onsite interview.

Key Responsibilities

Banking Operations & Transaction Processing

• Perform routine banking operations and administrative processing activities according to established procedures.

• Process, record, file, service, and organize documentation associated with banking products and processes.

• Complete assigned tasks accurately and efficiently while meeting established production goals and deadlines.

• Review documentation to ensure proper procedures are followed.

• Maintain accurate records and prepare routine reports.

• Handle high transaction volumes while maintaining accuracy and attention to detail.

• Identify and escalate processing errors, discrepancies, and operational concerns to appropriate personnel.

Mail Processing, Sorting & Data Entry

• Open incoming mail and extract paper invoices, checks, and related documents.

• Properly sort payment and non-payment documents for processing.

• Accurately batch documents and transactions according to established procedures.

• Perform high-volume data entry and 10-key processing with speed and accuracy.

• Communicate processing issues to the Workflow Coordinator or Supervisor.

• Maintain accuracy and efficiency while handling repetitive processing tasks.

• Cross-train in additional functional areas to support departmental coverage, including:

  • Mail sorting

  • Document extraction

  • Keying and data entry

  • Reassociation

  • Transaction processing

Customer Service & Administrative Support

• Assist with routine customer billing inquiries, service requests, suggestions, and complaints.

• Provide administrative support to banking operations teams.

• Maintain organized documentation and records.

• Follow established policies, procedures, and regulatory guidelines.

• Collaborate with team members to ensure operational efficiency.

• Perform additional duties as assigned.

Required Qualifications

Education & Experience

• High school diploma or equivalent work experience required.

• College degree preferred.

• 0–1 years of related experience in banking operations, transaction processing, administrative support, or general office functions.

• Working knowledge of general office procedures or business operations.

Technical Skills

• Proficiency in Microsoft Office applications.

• Strong 10-key and data entry skills, with a high degree of speed and accuracy.

• Ability to navigate multiple computer systems and applications.

• Experience handling monetary transactions or processing functions independently.

• Ability to process high transaction volumes accurately while meeting production goals.

• Basic understanding of banking policies, procedures, and government regulations.

• Ability to perform simple scheduled and non-scheduled maintenance functions.

Required Skills & Competencies

• Exceptional attention to detail and accuracy.

• Strong organizational and time-management skills.

• Ability to work under pressure and meet deadlines.

• Strong verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Ability to work effectively in a team environment.

• Adaptability and willingness to learn new processes.

• Sound judgment and ability to recognize when issues require escalation.

• Ability to identify, assess, and communicate operational concerns.

• Ability to follow detailed instructions and established procedures.

• Comfortable performing repetitive, high-volume processing activities.

• Willingness to cross-train and support additional departmental functions.