Lodging Front Desk Agent

Job Summary

The Front Desk Agent is responsible for checking hotel guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls.

Primary Responsibilities & Essential Functions

• Registers guest and accommodates requests whenever possible
• Handles both check-in and check-out process
• Takes payment and resolves billing issues
• Post changes to appropriate guest accounts
• Maintain accurate records of guests that have checked in and out
• Answer phones and respond to emails in a professional and friendly manner
• Answer any questions guests have and provide accurate, helpful information about the hotel/resort available rooms, rates, and amenities
• Anticipate and address guests needs, resolving problems and complaints
• Make recommendations for activities and restaurants
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests
• Upsell additional facilities and services, when appropriate
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs
• Store any luggage guests have and arrange transportation as needed
• Maintain a clean and tidy front desk area
• All other duties as assigned