Ongoing duties will be advised by your manager and may be adjusted based on the needs of the business and your strengths. Initial training will last up to three months, after which key responsibilities will include:
Sole responsibility for key accounts, including developing a close working relationship with main contacts.
Handling imports and some exports.
General customer service, including responding to inquiries and providing shipment updates.
Managing files on customers and shipments.
Liaising with overseas partners, carriers, truckers, and other agents.
Rate negotiation with carriers and suppliers, as well as providing quotes when necessary.
Invoicing customers and reviewing/disputing invoices.
Occasionally looking after customers' needs outside of regular business hours or on weekends, ensuring excellent service at all times.
You will be encouraged to take an expansive view of your role, and opportunities for business development or other roles may arise as your proficiency grows.
- You will primarily work in person.
- Normal hours are 8:45 AM to 5:15 PM, Monday to Friday, with a 30-minute break.
Numbers & Facts
Location
Braintree, MA
Skills
Billingunmatched
Business Developmentunmatched
Customer Support/Serviceunmatched
File Managementunmatched
Import/Exportunmatched
Negotiation Skillsunmatched
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