Logistics Agent

Job Title: Logistics Agent

Monthly Pay: $4,500 - $6,920 USD per month

Summary:

Phone calls and emails connect this Logistics Agent with carriers, drivers, and customers who need clear shipment updates. The role directly checks shipment progress, updates delivery schedules, and communicates changes so the operations team can respond to delays with accurate information. It sits within the logistics operations team and works under an operations team lead, collaborating with dispatch contacts and customer service colleagues. This is a fully remote, desk-based work from home position in Minnesota, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Review incoming shipment inquiries from the shared queue, phone calls, and emails, identifying the shipment reference, requested update, and urgency before taking action.
• Check shipment status and delivery schedules in a transportation management system such as Oracle Transportation Management, comparing current entries with carrier updates.
• Contact carriers and drivers to confirm pickup progress, estimated arrival times, and delivery status, asking focused questions when updates are missing or unclear.
• Handle shipment update calls through a contact-center phone system such as RingCentral, confirming reference details and recording the outcome of each conversation.
• Enter verified status changes, contact notes, and next actions in the shipment record so colleagues can understand what happened without repeating earlier inquiries.
• Communicate confirmed shipment information to customers and the operations team, explaining delays plainly without promising arrival times that carriers have not confirmed.
• Follow up on missing updates at the agreed checkpoint, and escalate missed pickups, delivery delays, or conflicting information to the operations team lead.
• Maintain shipment tracking lists using a spreadsheets and data entry tool such as Microsoft Excel, highlighting outstanding updates for the next review.
• Confirm delivery status with the appropriate carrier contact, update the shipment record, and close completed inquiries once outstanding questions have been addressed.
• Meet quality expectations for accurate status entries, timely responses, complete contact notes, and consistent follow-up, using team lead feedback to improve handling.

Qualifications:

• High school diploma or equivalent.
• No experience required; related logistics, transportation support, or customer contact experience preferred.
• Basic understanding of shipment milestones, carrier and driver contacts, estimated arrival times, and delivery schedules, or willingness to learn these fundamentals.
• Comfort learning shipment tracking systems and spreadsheet tools, including checking reference numbers and entering updates accurately without changing unverified information.
• Clear telephone and email communication, with the ability to ask direct questions and explain shipment status in straightforward language.
• Ability to distinguish confirmed updates from estimates, recognize missing information, and seek guidance rather than make unsupported assumptions.
• Ability to organize open inquiries, track follow-up checkpoints, and share clear handover notes with colleagues handling the next shift.
• A reliable computer, high-speed internet, and quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.

Perks & Benefits:

• Fully remote work from home in a desk-based logistics role with regular contact across the transportation workflow.
• Structured onboarding and training on a transportation management system such as Oracle Transportation Management, a contact-center phone system such as RingCentral, and a spreadsheets and data entry tool such as Microsoft Excel.
• Regular check-ins with the team lead to review questions, discuss feedback, and reinforce shipment handling practices.
• Opportunities to build shipment tracking, carrier communication, logistics knowledge, and practical follow-up skills through daily work.
• Health coverage, paid leave, a 401(k), bonus opportunities, and stipends.